Waters Trade Operations Supervisor in Franklin, Massachusetts

For over 50 years, Waters Corporation has developed innovative analytical science solutions to support customer discoveries, operations, performance, and regulatory compliance. Specifically, the company designs, manufactures, sells, and services high performance liquid chromatography, ultra performance liquid chromatography, and mass spectrometry technology systems and support products primarily in the United States, Europe, Japan, and Asia. Our innovations enable significant advancements within the pharmaceutical, life science, biochemical, industrial, food safety, environmental, academic and government industries. Waters is a publicly traded corporation (NYSE:WAT) with more than 5,000 employees and is represented in 85 countries around the world.

Waters Corporation is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

The Trade Operations Supervisor oversees the Import/Export activity for Waters US, and will work with a variety of departments within Waters to ensure smooth and expedient movement of goods while maintaining compliance with applicable regulatory requirements and meeting customer expectations. This role is a vital part of a team responsible for executing the day to day logistics activity for Waters US.

This position further requires the supervision of Import, Export and Traffic Administrators and 2 Distribution Planners within the Global Distribution Organization at Waters.

The Trade Operations Supervisor will also manage the relationship with, and monitor the performance of, Waters designated Customs Brokers and Freight Forwarders.

  • Supervise 8 direct reports; Provide leadership, coaching, feedback and direction to achieve company goals and objectives.

  • Interface with internal/external customers, foreign subsidiaries, distributors, vendors, brokers, and carriers to ensure efficient movement of goods into and out of the US.

  • Develop, execute, and implement internal controls to ensure compliance with federal and foreign regulations governing the shipment, receipt, and documentation of imported/exported products. Ensure routine evaluation of processes to perform at optimal levels.

  • Conduct periodic export and import self assessments (compliance audits) and implement any necessary corrective actions. Oversee import/export record retention process.

  • Compile Monthly Metrics, report anomalies, identify trends and implement process improvements as necessary.

  • Provide input in relation to selection, evaluation, and performance of carriers to ensure competitive positioning of cost and transit time for both internal and external customers

  • Collaborate with the Global Trade Compliance team on corporate training, process improvement projects, and coordinating any changes to local procedures related to regulatory updates. Work with GTC and internal organizations to implement cost avoidance measures for freight, duty, and associated logistics services.

  • Regularly attend training, stay abreast of regulatory changes and updates. Provide training to staff and others as necessary.

  • Develop and Oversee the Order Management function within the Trade Operations Team- responsible for monitoring customer orders and meeting customer requested delivery dates, interfacing with Manufacturing plants, and demand planners to ensure stock availability, and tracking to delivery

  • Bachelors Degree and minimum of 3 years of Trade or Logistics experience required

  • Supervisory experience required

  • Strong working knowledge of international business practices, transportation laws, and US Customs requirements required (LCB a plus)

  • Familiarity with SAP or Other ERP system

  • Strong leadership skills

  • Must be able to handle multiple tasks

  • Excellent attention to detail and organizational skills

  • DOT/IATA Experience

  • Must be a team player and self starter




Company Name: Waters Division

External Company URL: www.waters.com

Street: 210 Grove Street

Key Words: Import Export Trade