Dell Dell EMC Account Mgr 1, Renewals in Franklin, Massachusetts
Endless challenges and rewards. Opportunities on six continents. A team of colleagues fueled by collaboration. All this, and a company deeply committed to integrity and responsibility.
Dell EMC, a Dell Technologies Business, is trusted by enterprises and public sector organizations around the world to run and manage their mission-critical applications in the cloud. The company’s infrastructure-as-a-service and platform-as -a-service solutions are built to address the complete spectrum of enterprise workloads, support hybrid cloud architectures with seamless integration into on-premises private clouds, and offer a full-stack management capability of infrastructure and application managed services that span on- and off-premises infrastructure. As a member of the Dell Technologies unique family of businesses, Dell EMC serves a key role in providing the essential infrastructure for organizations to build their digital future, transform IT and protect their most important asset, information. Dell EMC enables our enterprise customers’ IT and digital business transformation through trusted hybrid cloud and big-data solutions, built upon a modern data center infrastructure that incorporates industry-leading converged infrastructure, servers, storage, and cybersecurity technologies.
Maintenance Contract Renewals Account Manager. Using a combination of Customer Service and Inside Sales skills, this person will be responsible for implementing and managing contract renewal initiatives with existing Dell EMC business customers. Maintains contract revenue base at highest possible retention rate and protects contract revenue stream. Ensures timely contract renewal and promotes awareness of upgrade and add-on opportunities to the business customers of Dell EMC. Ensures competitiveness of company's maintenance contracts. Works towards assigned contract revenue goals. Principal Duties and Responsibilities include driving specific renewals targets and technical refresh sales programs with existing business customers, inbound/outbound calling, and prospecting to grow Dell EMC's market share. Responsible for handling customer sales inquiries with the goal of maintaining or upgrading existing customers' products and services. Advises customer of expiring support or maintenance contracts, pricing, and new service offerings. Will have sufficient knowledge to understand customer's embedded base of products as well as new product features and their benefits to customers. Initial and on-going company provided training programs ensure the latest technology competency in this highly sought after professional development position.
Customer focused. Interpersonal skills. Results driven. Customer Service skill. Problem solving skills. Communication skills. Understanding of EMC's products (data storage, data security, data analytics, and/or data virtualization) and their value added to the customer.
Education/Experience Required: Bachelor's degree or 2+ years relevant customer service/inside sales experience in a business to business work environment.
Dell is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. Dell encourages applicants of all ages.