Massachusetts Jobs

MassHire JobQuest Logo

Job Information

South Middlesex Opportunity Council WIC Program/Nutrition Assistant in Framingham, Massachusetts

Summary: Responsible for reception, office duties, eligibility determination, processing applicants and participants for certification/recertification, benefit issuance and quality assurance activities. Also responsible for providing basic nutrition education/services to low-risk applicants and participants.

Why Work for SMOC?

  • Flexible schedule, work/life balance and a 35-hour work week.

  • Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

  • Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

  • Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

  • Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

  • EyeMed Vision Insurance

  • 403(B) Retirement Plan with a company match on day one.

  • Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

  • Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

  • Travel to multiple WIC sites

  • Answer and direct phone calls

  • Screen applicant inquiries for eligibility

  • Manage appointment scheduling/rescheduling including reminder phone calls

  • Greet and triage participants to appropriate staff

  • Oversee flow of applicants/participants in waiting area

  • Clerical duties as assigned/required

  • Verification of identity, income, residency, participant category and data entry

  • Educate and/or explain participant's rights and responsibilities, authorized signatures, WIC foods and using benefits at authorized vendors

  • Referrals to Mass Health, SNAP, TAFDC as well as other health and human service programs

  • Provide written notification for end of certification, missed follow-up appointment and/or ineligibility to receive WIC benefits

  • Issuing and re-issuing food/formula prescriptions/benefits

  • Security of WIC e-cards

  • Receive training and attend appropriate in-services to attain competency and earn CEUs

  • Provide nutrition care for low-risk participants at (re)certification and follow-up, including all aspects of: anthropometric and hematological data collection, dietary and nutritional risk assessment, food package assignment, counseling and education, documentation and nutrition data entry, health and social service referrals and follow-up nutrition education

  • Participate in quality assurance activities

  • Assist in the planning and development of education materials and group nutrition education activities

  • Complete and receive acceptable status on all components, activities and post-tests of the CPA I Training Program to obtain CPA I status

  • Engage all clients by understanding and addressing their needs whether within or outside the scope of work

  • Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas

  • Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements

  • Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures

  • Other duties as assigned

Knowledge and Skill Requirements:

  • Fluency in English, Spanish AND Portuguese

  • High School Diploma or GED

  • Valid Driver’s License

  • Reliable, daily means of transportation to/from/between multiple WIC sites

  • Availability to work during morning, afternoon, evening and Saturday hours

  • One year office experience with good computer skills

  • One year experience in a health care field, such as a counselor, educator, clinical assistant, outreach worker or home health aide

  • Excellent communication, interpersonal and customer service skills

  • Well-organized, systematic, team-work approach to work

  • Interest in nutrition or health care

  • Sensitivity to the needs of participant population

Organizational Relationship: Directly reports to Program Director. Indirectly reports to Senior Nutritionist. Direct reports of this position are N/A. Indirect reports of this position are N/A.

Physical Requirements: Ability to drive. Ability to see and read a computer screen and paper documents. Sitting for sustained periods of time

Working Conditions: This position will travel to multiple locations within the state. The WIC Program environment is a noisy office setting with daily, heavy client flow including many infants and toddlers. As part of the responsibilities of this position, the WIC Program/Nutrition Assistant will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace.

8:30am - 4:30pm ; Monday, Wednesday, Thursday Friday

11:30am - 7:00pm ; Tuesday

8:30am - 4:30pm ; Saturday (approximately 3 days per year)

35

DirectEmployers