Massachusetts Jobs

Staples is business to business. You’re what binds us together.

Our eCommerce team delivers customer-centric site experiences to position Staples as a digital selling platform of choice. Our team ensures that our mobile, desktop, and app platforms deliver the digital experience that our customers expect. We do this through customer insights, analytics, and testing to build a strong innovation pipeline for the future and to bring products and solutions to market seamlessly. We utilize online merchandising and campaigns executed by both humans and automated tools to convert new and returning website visitors into customers. We work end-to-end with our sales, merchandising, finance, logistics and technology teams to provide a world-class, holistic digital experience, growing profitable results in a fun and rewarding work environment. We are inclusive, customer-obsessed, and are looking for well-rounded professionals with strong eCommerce business acumen to join our team.

This position primarily focuses on understanding current technical architecture, how it impacts current customer offerings and evaluate what needs to be prioritized to deliver best customer experience. This individual should continuously evaluate customer delivery needs (deliver to home or pickup location, pickup from pickup location) and work with internal teams to deliver the right customer experience.This position interacts with other cross functional teams like Software Development, Project Management, Quality Assurance, etc. to implement and deliver tools and processes to meet business needs. Each day will be fast-paced, challenging, rewarding and meaningful.

What you’ll be doing:

• Define requirements from Business Stakeholders at all levels and translate them to Agile teams for implementation.

• Write and prioritize stories and develop business cases where required

• Manage cross-functional relationships, communication and negotiation.

• Stay informed of industry trends and best practices for current products to shape how to go about meeting business needs while performing research and providing recommendations for enhancements to current suite of products.

• Identify key needs, perform gap analysis, assess new product ideas / innovations, determine market opportunity and participate in prioritization of initiatives.

What you bring to the table:

• Strong leadership and team management skills.

• Excellent communication and negotiation abilities.

• Ability to think strategically and execute methodically.

• High degree of adaptability and flexibility.

What’s needed- Basic Qualifications

• 8+ years of experience in a related field; Prior direct/indirect people management experience

What’s needed- Preferred Qualifications

• Master's degree in a related field.

• Experience in the specific industry of the hiring company.

• Demonstrated ability to develop innovative solutions to complex problems.

Staples is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender idenity, sexual orientation, age, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

For individuals with disabilities that need additional assistance at any point in the process, please call 1-888-490-4747 for more information.