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BlueTriton Brands Operations Manager in Framingham, Massachusetts

As the nation’s leading bottled water company, BlueTriton Brands is dedicated to providing customers with healthy hydration options. Alongside that, we’re also committed to developing our people – enabling them to make the most of the many elements that help them to succeed. It’s a chance to use your knowledge, skills and experience to shine brightly and achieve your ambitions – all while delivering healthy hydration to millions of customers.

Choose a career in Supply Chain and Technical & Production and you’ll be part of our logistics backbone – and a crucial element of our success. Our factories are where our products start their journey to the customer. This area of BlueTriton Brands offers you the chance to experience collaboration in its purest form as you work alongside a diverse range of highly motivated and passionate people in our Supply Chain factories spread across the nation.

Job Description

Main Purpose of Job: To safely provide timely, quality service to customers by leading a team of 25+ ReadyRefresh Service Representatives. The Operations Manager's primary purpose is comprised of three components:

  1. Coach, develop and lead frontline ReadyRefresh Service Representatives as assigned to his or her team or area of service.

  2. Effectively promote a culture of safety by leading, teaching and reinforcing all ReadyRefresh Safety Standards.

  3. Provide exceptional customer service leading through the execution of Delivery Standards.

We are currently seeking a Operations Leader to be located in Framingham, MA. The primary responsibilities will include managing and overseeing assigned operation's team on a day-to-day basis. Improving productivity and streamlining branch activities to maximize results and achieve peak performance. Responsible for executing all safety activities.

Key responsibilities include but are not limited to the following:

• Uphold frontline employee safety through the adherence of Safety Policy compliance and the identification and execution of safety improvement opportunities.

• Own execution and adherence to the ReadyRefresh brand and relevant standards for all branch processes related to safety, customer service and order fulfillment

• Oversee all direct report "people management" processes and accountability, to include hiring/retaining qualified team members and timely addressing of attendance/conduct/performance issues

• Partner with peers and Profit Center Manager to share best practices and leverage knowledge to help define future strategies and processes, including product and customer acquisition and upselling for ReadyRefresh Customer Operations function.


Key qualifications include:

• Bachelor's degree from four-year College or University; and / or 1-3 years related experience and/or training; or equivalent combination of education and experience

• Has demonstrated success in a number of diverse customer service and operations roles

• Extensive experience managing operational delivery processes

• Ability to weigh tradeoffs to arrive at a solution that is acceptable for both the customer & business

• Experience providing a high-level of customer service

• Excellent written, verbal communication and interpersonal skills

• Experience managing and anticipating change and challenges

• Experience leading people towards performance and development goals

• Experiences leading in a high safety focus culture

• Ability to provide training & development to direct reports, coach performance

• Competent in performance feedback processes, both written and verbal

• Ability to analyze data to evaluate and coach team members towards performance improvement

• Capacity to organize workflow, define activities, and meet commitments

BlueTriton Brands is the nation’s leading bottled water company. Our water brands include Poland Spring, Arrowhead, Ozarka, Deer Park, Zephyrhills, Ice Mountain, Origins, Saratoga, Splash, Ac+ion and Pure Life. We’re passionate about creating shared value for society in all kinds of ways: from providing careers and benefits to communities where we operate to environmental stewardship – most notably responsible water management, lightweight packaging and advancing recycling in America. As a valuable part of our team, you’ll receive a competitive total rewards package – something that will provide you with the support you need to thrive both inside and outside of work. It’s not just the work that you’ll find fulfilling here though. As you build a career with us, you’ll receive exactly the kind of benefits you’d expect from a leading name in healthy hydration. The only question is, what elements will help you succeed at BlueTriton Brands?

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.