Massachusetts Jobs

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cold Room/Freezers -22degrees, Loud Noises (Equipment/Machinery), Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.), Strong Odors (chemical, lubricants, biological products etc.), Will work with hazardous/toxic materials

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale! Join our colleagues in bringing our Mission to life every single day to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Location/Division Specific Information

Location : Framingham, MA

Hours : Mon-Fri 8am-4:30pm

Pay : $24-26/hr, depending on experience

Discover Impactful Work:

Provides work direction to and/or performs all duties of a Sr. Site Specialist, Site Specialist or Site Technician to assure customer satisfaction. Monitors workflow to optimize staffing and services for customer. Works closely with customer, sales representatives/managers to ensure all service expectations are supported. Services may include the portfolio of services provided including order entry, order management, operating customer procurement systems, stockroom services, material handling, shipping/receiving, chemical tracking, and glass wash operations. May also include lab-based tasks including media/reagent preparation and cell culture support operations. Acts as a liaison between customer, sales, suppliers, logistics and management using special system knowledge to ensure success of customer relationships.

A Day in the Life:

• Assists in coordinating the staff and workload to meet or exceed efficiency performance standards for UnityTM Lab Services. Provides functional supervision to team members by performing site coverage as needed. May assist in the cross training of associates and the training of new hires.

• Facilitates and develops team meetings, identifies training and site service personnel skills improvement opportunities and reports to the supervisor.

• Assists with preparing performance appraisals for site personnel.

• Reviews site employee errors and trains/coaches so potential errors are eliminated.

• Provides daily on-going training

• Advises the workflow of the team in support of contractual obligations and in line with established standard processes.

• Acts as subject matter expert to answer employee, customer and sales representative’s questions and resolve problems. Expertise should include:

• Knowledge of customer service agreement, service level agreements and relevant systems

• Work instructions

• Standard Operating Procedures

• Standard Methodologies

• Embraces PPI methodologies.

• Works effectively with a diverse cross functional team.

• Performs as a Senior Site Specialist, Site Specialist or Site Technician.

• Answer customer questions and responds to/resolves problems.

• Meets with customers proactively to help determine ongoing needs. Advises site employees of special customer requirements, resolves problems and keeps employees informed of corrective action.

• Provides technical support to customer and specialists regarding special systems, products or procedures.

• Performs other duties as assigned.

How will you get here?

* Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

Education

• High school diploma or equivalent required.

Experience

• Hands-on laboratory experience: previous experience in inventory management preferred, but not required

Knowledge, Skills, Abilities

• Demonstrated verbal, written and presentation skills

• Displays a high level of confidentiality for both customer and Thermo Fisher.

• Must maintain Thermo Fisher Scientifics’ Four-I Values

• Proven excellence in customer service skills.

• Detail oriented, problem solver, promotes team environment.

• Must possess a strong desire to serve the customer, and the social skills to deal with various levels of personnel at the customer site.

• Must deliver excellent customer service to include always maintaining a professional appearance.

• Must possess the operating skills to use hand held scanners and learn to enter data in various systems as necessary.

• Must be proficient with a computer and the Microsoft Office suite of software.

• Demonstrates basic leadership concepts.

• Have demonstrated initiative in previous work experience.

• Show concern for wellbeing & success of others.

• Must possess a high level of communication skills to provide guidance to others in performing the work, to effectively present information and respond to questions or customer service requests and interact with various levels of the customer’s organization.

• Must be able to provide suggestions for corrective action and preventive customer service.

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it.

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards (https://jobs.thermofisher.com/global/en/total-rewards)

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.