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Advocates Intake Coordinator in Framingham, Massachusetts


Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.

The Intake Coordinator will provide knowledgeable, family-centered, customer friendly service to expedite access to the most appropriate mental health and substance abuse services within the Advocates’ spectrum of services. The Intake Coordinator will develop, implement and maintain a system for triaging requests for services, relationships with providers, and providing same day access to care.

Are you ready to make a difference ?

Minimum Education Required

High School Diploma/GED


  • Develop, implement, and continuously improve a system for triaging all requests for service made to Advocates Community Counseling.

  • Respond to service inquiries with 24 hours, or Monday for those seeking services over the weekend.

  • Oversee and manage Same Day Access in the clinics in conjunction with Site Directors.

  • Develop and maintain a thorough knowledge of managed care and health insurance systems; provide ACC team members with managed care information and resources to referral resources.

  • Provide information on treatment options and referral services for those seeking services.

  • Maintain and manage waitlist for all services in compliance with program protocols and performance specifications.

  • Assist with obtaining insurance pre-certification for all levels of treatment.

  • Provide screenings, completed intake paperwork and facilitate groups for those seeking services.

  • Maintain necessary documentation, statistics, and clinical records in accordance with program requirements.

  • Attend and actively participate in supervision and staff meetings.

  • Maintain a welcoming, trauma informed, culturally sensitive environment and treatment approach.

  • Demonstrate a proactive commitment to maintaining effective communication with staff and those seeking services to facilitate and promote effective working relationships and superior customer service.

  • Seek and create opportunities to collaborate across programs, internally and externally.

  • Liaison to other community providers and related agencies for marketing and relationship building purposes.


  • Bachelor’s Degree in social work or in human services or health care related field, or a minimum of one year of experience working within Mental Health or Substance Abuse.

  • Proven ability to multitask and meet established deadlines.

  • Outstanding customer service skills and attention to detail.

  • Exceptional interpersonal skills to facilitate beneficial working relationships with internal and external sources.

  • Ability to communicate effectively verbally and in writing.

  • Strong computer knowledge.

  • High energy level, ability to function in a team atmosphere as well as independently

  • Must hold a valid driver's license and have access to an operational and insured vehicle.

  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

Advocates is an EOE/D/F/M/V.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening . We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.

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Job Locations US-MA-Framingham

Minimum Education Required High School Diploma/GED

Job ID 2021-6700

Type Regular Full-Time

Number of Hours Per Week 40