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Staples Fraud Detection Analyst (Hybrid) in Framingham, Massachusetts

Fraud Detection Analyst

Staples is business to business. You’re what binds us together.

Join our Staples Fraud Detection team to find and prevent fraud in the growing world of ecommerce sales.

What you’ll be doing: (1-3 paragraphs max)

The Fraud Detection Analyst will operate inside the Cyber Fusion Center, focused on threat-hunting analysis of online customer purchases. They will collate customer behavior, identity verification, fraud trends, and other relevant data points to identify fraudulent transactions and improve profitability. This person must be detail-oriented and possess the ability to efficiently analyze data from multiple sources. Additionally, they must be able to recommend new threat-detecting capabilities and automation enhancements to expedite the customer journey, delivering a frictionless customer experience.

What you bring to the table: (5-8 bullets focused on Staples Core Values)

  • Drive business value by preventing fraud and ensuring a positive customer experience.

  • Investigate and discover fraud trends as they emerge across the ecommerce industry.

  • Use a combination of visual analytics and automated tools to proactively analyze data.

  • Create and implement new initiatives.

  • Work effectively with team members and partners by communicating fraud trends and sharing ideas and knowledge in a constructive and positive manner.

Qualifications :

What’s needed- Basic Qualifications

  • Possess strong communication and problem-solving skills.

  • Must have strong decision-making ability and be self-disciplined.

  • Ability to analyze data for patterns and trends and communicate findings in an effective manner.

  • Ability to work within a fast-paced, results orientated, and changing environment.

What’s needed- Preferred Qualifications

  • 3+ years of knowledge and experience with regard to fraud, security, or ecommerce operations.

  • Strong understanding of Tableau and SQL

  • Strong understanding of the current cyber fraud landscape preferred

We Offer: (would need to be adjusted for Exempt/Non-Exempt, bit should keep bullet 2 and just make small adjustments to 1 and 3)

  • Inclusive culture with associate-led Business Resource Groups

  • Flexible PTO (22 days) and Holiday Schedule (7 observed paid holidays)

  • Online and Retail Discounts, Company Match 401(k), Physical and Mental Health Wellness programs, and more perks and benefits (https://careers.staples.com/Staples-Life/Benefits)

Interested in joining the team? Check out our perks and benefits !

Staples believes Inclusion is a verb and we encourage diversity of thinking and ideas as well as backgrounds and experiences. Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.

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