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Advocates Family Services Navigator in Framingham, Massachusetts


The Family Services Navigator provides support to families enrolled in state funded family support programs including DESE/DDS, Agency with Choice (AWC) and Family Support Centers

Advocates promotes a healthy work-life balance and offers many generous perks of employment and room for advancement. We are a strong-knit community that values the ideas and contributions of our staff.

Are you ready to make a difference?

Minimum Education Required

High School Diploma/GED


  • Liaise with state and support agency staff, stakeholders, families, and individuals.

  • Provide support to the family and individuals in the development of program specific documentation.

  • Provide information to families on community resources, benefits and transition supports.

  • Provide family support and assistance with recruitment, hiring and administrative oversight of staff.

  • Assist families and individuals in self-advocacy, decision-making and empowerment.

  • Remain current and knowledgeable in the field of disabilities and stay informed about the needs of the families and individuals served.

  • Maintain productive internal and external communication with staff, management, and family members.

  • Maintain proper documentation/record keeping.

  • Attend trainings, supervisions and staff meetings as assigned.

  • Ensure that individuals we support are treated with dignity and respect in accordance with Advocates’ Human Rights Policy


  • Bachelor’s Degree in a related field such as social work or psychology and at least two years of relevant experience in working with individuals with developmental disabilities.

  • Strongly prefer candidate will have a demonstrated understanding of and competence in serving culturally diverse populations.

  • Possess strong verbal and in written communication skills and good judgment.

  • Must have basic working computer knowledge, including Microsoft Word and Excel and Outlook.

  • Sensitivity to the needs of the population we support and family work.

  • Ability to work independently and as part of a team

  • High energy level, superior interpersonal skills and ability to function in a team atmosphere.

  • Possess excellent time management and organizational skills.

  • Must hold a valid drivers’ license. Must have access to an operational and insured vehicle.

  • Demonstrated commitment to the principles and practices of individual empowerment and community integration.

  • Must be able to perform each essential function satisfactorily.

  • Must hold a valid driver's license, have access to an operational and insured vehicle and be willing to use it to transport clients.

  • Strongly prefer a candidate that will have a demonstrated understanding of and competence in serving culturally diverse populations.

  • Advocates is an EOE/D/F/M/V.

Why Should I Consider a Career in Human Services?

Our Team members are dedicated to engaging and empowering individuals by forming lasting relationships, collaboratively achieving personal goals, offering creative solutions to everyday and complex situations, and actively listening . We exercise independent judgement and contribute to the overall success and benefit of the Team.

Is Human Services a Fit for Me?

Successful Team members are open-minded, eager and compassionate, and will exercise solid, independent judgement while fostering trustworthy relationships with the individuals that we serve. We put the individual first.

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Job Locations US-MA-Framingham

Minimum Education Required High School Diploma/GED

Job ID 2021-6739

Type Regular Part-Time

Number of Hours Per Week 10