Staples Director of Transportation Operations in Framingham, Massachusetts


Do you have a passion for creating new ways to drive optimal customer service and profitability in the transportation industry?

If you are Agile, Pioneering, Dynamic, Passionate, Customer-Centric, Collaborative, and Results-Focused, you will love being a part of Staples’ transformation! Our Supply Chain and Delivery Operations team bring technology and people together in innovative ways to deliver state–of–the–art products, services, and expertise. Join us to share your delivery, logistics and industrial innovation skills across our network of more than 30 warehouses and 1200+ stores!

Key Responsibilities:

  • Responsible for truckload operations for all inbound and outbound activities in the US.

  • Develop the team into a high performing, customer focused entity.

  • Create a transportation network that utilizes the new Transportation Management (TMS) to support the transportation mission.

  • Build strategic relationships with all the major carriers to influence decisions that help Staples meet its goals.

  • Execute key projects such as Back to School and tax promotional sets.

  • Achieve all key financial metrics. Roughly $150M of spend.

  • Develop capacity requirements and work with carrier management to secure required trucks.

  • Execute required actions to meet the transportation mission of providing the best service at the lowest sustainable cost.

  • Remain current with the transportation compliance laws.

  • Drive innovation in Transportation.

How success is defined (KPI’s):

  • Expenses compared to budget.

  • Key Service metrics

  • Transit times (reductions)



  • 10+ years of Transportation Operations experience

  • 5+ years of leadership experience

  • In depth understanding of current DOT regulations and trends affecting logistics and transportation related activities.

  • Proven success in managing relationships with 30+ major freight carriers to ensure optimal performance and pricing

  • Proficient Computer Skills, including experience with Microsoft Office Suite and Transportation Management Systems.

  • Bachelor’s degree

Preferred Knowledge, Skills and Abilities:

  • Articulate, persuasive communicator with excellent negotiations and relationship-building skills

  • Ability to oversee multiple projects both from a leadership and execution perspective

  • Demonstrated experience delivering against aggressive targets & goals in a fast-paced, rapidly evolving environment

  • Strong analytical and financial skills

  • MBA

Staples is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other basis protected by federal, state, or local law.