Massachusetts Jobs

The Executive Office of Technology Services and Security (EOTSS) is the lead enterprise technology organization for the Commonwealth of Massachusetts. Charged with driving the ongoing alignment of business and technology across the Commonwealth’s Executive Branch, EOTSS oversees and manages the enterprise technology, digital infrastructure and services, as well as the Commonwealth Security Operations Center and an enterprise Standard Operating Environment that includes an information security and risk management framework for over 125 state agencies and over 43,000 state employees. We directly serve our constituents by providing digital services and tools that enable taxpayers, drivers, businesses, visitors, families and other citizens to do business with the Commonwealth in a way that makes every interaction with government easier, faster, and more secure. Our Mission:We provide technology leadership across the Commonwealth to enhance the quality of public service and foster positive community outcomes. EOTSS isseekingto hire a Deskside Support Specialist Intern to join our IT Desktop Support- Framinghamteam. The Deskside Support Specialist intern ensures IT issues are addressed, resolved, escalated,communicatedand tracked while focusing on customer service and end user satisfaction. This position willassistin helping to manage or shadow operations, software and hardware installations, inventory control, and second level training.   The primary work location for this role will be 470 Worcester Road Framingham, MA01702. The work schedule for this position is Monday through Friday 9AM to 5PM EST. This position will require 100% on-site presence.   All offers of employment into this position are conditional and subject to passing: a Massachusetts Criminal Background Check (CORI); a security clearance (fingerprinting) consistent with IRS and/or public safety requirements; and security training.    Duties & Responsibilities: Asset Management: * Help to/shadow instillations of operating systems and software * Help to troubleshoot devices;utilizeIT tools for remote management of desktops and laptops, track inventory, push upgrades * Maintain inventories of IT assets Technical & Desktop Support: * Provide user friendly, on-hand support to the users in multiple locations * Inform customers on the status of their requests and ensure customer satisfaction * Help to handle tickets effectively * Assist Telecom with movement of IP phones as require * Assistwith office wiring/cable installations Administration Support/Workflow: * Work collaboratively with internal and external groups to improve overall customer service and support * Performtimelyresponse and support during scheduled and authorized non-business hours * Help communicate IT operations issues * Complete activities within EOTSS security policies and practices to ensure the safety and privacy of data, its clients, and its resources. Preferred Knowledge, Skills & Abilities: * Basic IT knowledge of technical infrastructure and applications. * Knowledge of personal computer hardware and common application software. * Familiarity with Windows and macOS operating systems. * Proficiencywith Microsoft Office Suite and Office 365. * Strong analytical and technical problem-solving skills. * Excellent customer service orientation and time management. * Effective verbal and written communication skills. * Self-motivated and able to prioritize tasks and incidents. * Works well independently and as part of a team. First consideration will be given to those applicants that apply within the first 14 days. Please see Preferred Qualifications. *Comprehensive Benefits* When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future. Want the specifics? Explore our Employee Benefits and Rewards! An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply. The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role. Job: Information Systems and Technology* *Organization: Exec Office of Technology Services and Security *Title: *Deskside Support Intern Location: Massachusetts-Framingham-470 Worcester Road Requisition ID: 250002V6