Job Information
Express Employment Professionals Customer Service Representative in Framingham, Massachusetts
Our client, a full-service printing company, is looking for a Customer Service Representative to join their growing team in Framingham! Opportunity for advancement! The ideal candidate would have experience in the printing or mailing industry, but training will be provided. Responsibilities of the Customer Service Representative: Respond promptly to customer inquiries via phone, email, and chat Provide accurate information regarding products and services Handle outbound calling to follow up on customer requests and feedback Assist customers with order processing, payment handling, and payment inquiries Document customer interactions accurately Collaborate with team members to resolve complex issues Requirements Previous experience in customer service or client services is required Strong verbal communication skills with the ability to articulate clearly and effectively Proficiency in navigating computer systems efficiently Familiarity with payment handling procedures (a plus) Experience in an outbound calling environment (a plus) Ability to remain calm under pressure while managing multiple tasks