Job Information
South Middlesex Opportunity Council Case Manager Supervisor, New Beginnings & HOP in Framingham, Massachusetts
SUMMARY
Responsible for day-to-day functions of New Beginnings12 unit residential program, Supervise HOPWA program staff who can provide service to up to 65 clients, recruit/Supervise HOPWA Housing Advocate/Case Manager in all aspects of client financial distributions/housing searches and Case Management, work closely with COC Navigator to gain access to new referrals, while ensuring program compliance for each, including program audits.
Why Work for SMOC?
Flexible schedule, work/life balance and a 35-hour work week.
Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.
Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.
Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.
Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer
EyeMed Vision Insurance
403(B) Retirement Plan with a company match on day one.
Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.
Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.
PRIMARY RESPONSIBILITIES
Supervise HOPWA staff provide support to outside clients and administer a 12-unit residential program for single adults with HIV/AIDS
Oversee leases/recertification, rent collection, rent roll, reminders late notices, housing court if necessary.
Assist clients in understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in team meetings as requested and communicate effectively with clients, HOPWA staff and Manager in other areas.
Work closely with COC Navigator to obtain new housing referrals, ensure accurate documentation is gathered
Network with community providers internally/externally to maximize service delivery to reduce duplication of services.
Ensure that clients have connections to HIV medical care, involve consumers in service delivery.
Train, evaluate and supervise the HOPWA Housing Advocate/Case Manager by providing timely mentoring and performance management. Assist in completing required paperwork/case notes in accordance to policy
Work closely with New Beginnings/HOPWA Manager to ensure service compliance and reports are completed as required quarterly/yearly
Assist clients/HOPWA Case manager in setting up appointments/transportation
Transition rooms between resident move in/move out, cleaning out and setting up for new referral, collaborate with maintenance and property management regarding work order and community concerns
Prepare and set up for community meetings/celebrations relapse prevention groups
Order supplies for units/office
Provide support and advocacy to residents individually in office/apartments as necessary
Coordinate collection, distribution of donations and storage of donations
Assist in E-time adherence, enter supply orders, travel and distributions into Microix.
Provide recovery support to those residents at risk of relapse
Enter client intakes, case notes, discharges into VESTA
Perform unit inspections as expected by DHCD, document for annual audits
Integrate harm reduction, partner services, trauma informed services and health promotion
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.
Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Knowledge of HIV and addiction and recovery
Flexibility and strong interpersonal skills
Administrative work experience
Ability to function well independently and as part of a team
Valid driver's license, reliable transportation and ability to meet insurance standards
Awareness of and sensitivity to the confidential nature of residents' personal information regarding HIV/AIDS and the need for strong boundaries
Ability to engage with a multicultural, homeless population with varying degrees of disabilities.
Knowledge of Harm reduction methods
ORGANIZATIONAL RELATIONSHIP
Directly reports to Supportive Housing Program Manager.
Direct reports of this position are HOPWA Staff.
REQUIREMENTS
Must be able to move furniture
Ability to lift up to 50 lbs.
Ability to drive
Ability to ascend/descend stairs
WORKING CONDITIONS
Position is located in a residential setting that is not handicapped accessible. Travel within the region may be required. As part of the responsibilities of this position, the Program Advocate will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.
We are an equal opportunity employer committed to diversity in the workplace
Monday - Friday 8:00am - 4:00pm
35 Hours per week