Job Information
South Middlesex Opportunity Council Case Manager, Serenity House in Framingham, Massachusetts
SUMMARY
Provide individual and group counseling, case management services, and program activities for the program's clients.
PRIMARY RESPONSIBILITIES
Provide individual and group counseling to assigned clients; collaborate with Clinical Supervisor as needed.
Establish a treatment plan for each individual.
Provide related information and referrals to community-based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.
Coordinate all services required by the treatment plan.
Ensure clients comply with program guidelines and complete assigned daily chores.
Maintain complete and accurate client files and records; complete all required paperwork accurately and timely.
Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the treatment plan.
Maintain weekly contact and reassess, evaluate and document adherence to the treatment plan regularly.
Support clients in their continued economic development planning.
Provide monthly communication where necessary and mediate any conflict. Advocate in Housing Court.
Maintain up to date case notes, telephone contact log and referrals to community-based services. Enter all client data into the required database(s) daily.
Participate as a member of the Case Management team, attend all team meetings.
Conduct groups and workshops related to the clients' needs as appropriate.
Assist clients in arranging appointments and transportation.
Engage all clients by understanding and addressing their needs whether within or outside the scope of work.
Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.
Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.
Ensure compliance with program/department, agency and/or funder requirements, as well as SMOC policies & procedures.
Other duties as assigned.
KNOWLEDGE AND SKILL REQUIREMENTS
Minimum of one year experience in Human Services or related field.
Certification or license in substance abuse counseling (CADAC or LADAC) or at minimum enrolled in a certificate program.
If applicable, a minimum of 3 years continuous sobriety.
Minimum one year assessment, advocacy and case management skills.
Sensitivity to low-income people of diverse backgrounds; excellent listening skills.
Ability to work independently and collaboratively.
Strong written and verbal communication skills.
Must have valid driver’s license, reliable transportation and meet insurance standards.
ORGANIZATIONAL RELATIONSHIP
Directly reports to Clinical Supervisor and Program Director.
Direct reports for this position are none.
PHYSICAL REQUIREMENTS
Ability to drive a vehicle
Must be able to ascend/descend stairs in residences
WORKING CONDITIONS
Some travel via employee’s personal vehicle is required. A successful background check is required. We are an equal opportunity employer committed to diversity in the workplace.
We are an equal opportunity employer committed to diversity in the workplace.
Variable Schedule Sunday - Thursday 8am - 4pm Friday 2pm - 10pm
35 Hours per week