Massachusetts Jobs

Summary: Provide case management services to assigned clients transitioning from emergency shelter/ street into permanent housing. Case management includes initial and ongoing assessment with regular follow up and referrals/linkages to community based services. The target population is formerly homeless individuals who meet the chronically homeless definition and demonstrates a recovery focused mindset.

Why Work for SMOC?

• Flexible schedule, work/life balance and a 35-hour work week.

• Paid Time Off: All full-time employees can accrue up to 3 weeks of vacation, 2 weeks of sick time and are eligible for 12 paid holidays during their first year of employment.

• Employer Paid Life Insurance & AD&D and Long-Term Disability after 6 months of employment.

• Two Comprehensive Medical Plans with HRA Employer cost-sharing and 79% of premiums covered by the Employer.

• Dental w/ Orthodontic Coverage with 75% of premiums covered by the Employer

• EyeMed Vision Insurance

• 403(B) Retirement Plan with a company match on day one.

• Additional voluntary benefits including – additional Term and Whole Life Insurance policies, Accident Insurance, Critical Illness, and Short-Term Disability.

• Flexible Spending Accounts, Dependent Care Accounts, Employee Assistance Program, Tuition Reimbursement and more.

Primary Responsibilities:

• Provide case management services for clients exiting emergency shelter systems or the streets in an effort to successfully transition to enhanced self-sufficiency.

• Establish a service plan with each individual.

• Provide related information and referrals to community based resources including Fuel Assistance, Food Stamps, food pantries, and other services that can assist the client in the maintenance of sustainable housing.

• Coordinate all services required by the service plan.

• Work collaboratively with other SMOC staff on housing and employment search and stability as indicated in the service plan.

• Establish a respectful relationship with clients and schedule regular visits to monitor the service plan.

• Maintain weekly contact and re- assess, evaluate and document adherence to the service plan on a regular basis.

• Support clients in their continued economic development planning.

• Assist clients in establishing positive relationships. Provide monthly communication where necessary and mediate any conflict.

• If the tenancy is endangered for any reason, ensure that the client resolves the issue and retains the tenancy or assist the client in finding a sustainable housing alternative instead of returning to shelter.

• Maintain up to date case notes, telephone contact log and referrals to community based services. Enter all client data into the required database(s) on a daily basis.

• Participate as a member of the Case Management team, attend all team meetings.

• Conduct groups and workshops related to the clients needs as appropriate.

• Assist clients in arranging appointments and transportation.

• Engage all clients by understanding and addressing their needs whether within or outside the scope of work.

• Attend & participate in engagement team meetings as requested and communicate effectively with clients and staff in other areas.

• Maintain confidentiality of client, employee and agency information in accordance with federal and state laws and funder requirements.

• Ensure compliance with program/department, agency and/or funder requirements, as well as, SMOC policies & procedures.

• Other duties as assigned.

Knowledge and Skill Requirements:

• Bachelor’s Degree preferred, or a minimum of three years experience in Human Services or related field.

• Minimum one year assessment, advocacy and case management skills.

• Sensitivity to low-income people of diverse backgrounds; excellent listening skills.

• Ability to work independently.

• Good written and verbal communication skills.

• Bi-lingual preferred.

• Must have valid driver’s license, reliable transportation and meet insurance standards.

Organizational Relationship: Directly reports to Program Supervisor or Manager. Direct reports of this position are none.

Physical Requirements: Ability to drive a vehicle. Must be able to ascend/descend stairs in residences

Working Conditions: Some travel via employee’s personal vehicle is required. As part of the responsibilities of this position, the Stabilization Case Manager - travels will have direct or incidental contact with clients served by SMOC in various programs funded or administered through the Executive Office of Health and Human Services. A successful background check is required.

We are an equal opportunity employer committed to diversity in the workplace