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Community Health Connections Psychiatry Administrative Assistant in Fitchburg, Massachusetts


Major responsibilities:

  • Provide administrative support to the Psychiatry providers in conjunction with the Psychiatry Nurse,

  • Work collaboratively with Psychiatry Nurse, Psychiatric providers, and other members of the Behavioral Health Team,

  • Assist with telephone, faxed and written correspondence,

  • Complete tasks sent from providers and send tasks to providers via EHR,

  • Schedule appointments for psychiatry providers,

  • Answer the telephone and take messages, including triaging phone calls,

  • Assist in prior authorizations needed for medications being prescribed,

  • Contact patients and outside agencies on behalf of psychiatry providers,

  • Assists in the functioning of the Behavioral Health Department by staffing the reception/front desk when back-up is needed

  • Demonstrate understanding and commitment of the health center mission.

  • Demonstrates understanding and commitment to the established CHC Values and Standards.

  • Other related duties as assigned

Minimum Qualifications:

  • Bachelors degree in the concentrated study area of Psychology, Sociology, or Social Sciences preferred.

  • Bilingual (English and Spanish) preferred,

  • Minimum of 2 year working with in Behavioral Health setting and knowledge of areas such as insurance, triaging calls, etc.,

  • Demonstrated organization and time management skills,

  • Demonstrated ability to work independently and as part of a team,

  • Demonstrated communication skills (verbal and written),

  • Experience using Microsoft Office, (Word, Excel, Access, and PowerPoint) and other PC based software




  • Microsoft Office Experience (Word, Excel,etc): Intermediate

  • Bilingual (Spanish/Eng.): Intermediate



  • Team Player: Works well as a member of a group

  • Dedicated: Devoted to a task or purpose with loyalty or integrity



  • Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals

  • Goal Completion: Inspired to perform well by the completion of tasks

  • Self-Starter: Inspired to perform without outside help

  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization



  • Bachelors or better