Massachusetts Jobs

Description

E ssential Duties and Major Responsibilities:

• Install, configure, and maintain network hardware and software, including switching, wireless, lan

management, and network access control.

• Incrementally improve all network service, reliability, and security, troubleshoot, and resolve all issues.

• Provide network support with a variety of operating systems and hardware platforms.

• Maintain windows Active Directory, and Group Policies.

• Maintain network design, security documentation.

• Technical writing skills to document developed policies and procedures.

• Ability to manage multiple projects, activities and tasks simultaneously.

• Maintain, critique, and further develop and implement security, change control, patch management,

compliance, incident response, and access control policies and procedures.

• Network administration: including backup, recovery testing, e-mail systems including e-mail, web server,

internet access, office systems, applications support, VOIP phone system management.

• Support server, network and desktop hardware, software and applications.

• Monitor network security and act appropriately based on company policies and direction from the CIO.

• Demonstrates strong and effective customer service skills, project support, coordination, and

communications skills (written and verbal) with IT co-workers, customers, and support vendors.

• Provide senior level technical hardware and software support, maintenance and troubleshooting of data

center systems and services, WAN/LAN network, and all company IT supported devices.

• Interacts with the CIO, technical and program staff as well as 3rd party vendors to manage the day-to-day

scheduled and unscheduled computer operations and maintenance activities. Seeks to maintain stable,

efficient, and availability of company data.

• Perform other duties as assigned.

Minimum Qualifications:

• A Bachelor's degree in Computer Science/Information Systems or a related field is required.

• Min 4 years of experience in network environment required. The healthcare environment is a plus.

• Strong working knowledge of standard network security equipment and software such as anti-virus, antispyware, and anti-spam applications required.

• Fluent in network analysis and troubleshooting tools and the ability to troubleshoot network hardware and

software-related issues.

• Windows 2012,2016,2019,2022 server operating platforms.

• Strong understanding of a Virtual Hosted environment utilizing SCALE, Nutanix Platforms, Acronis

Backup

• Strong knowledge of Security policies as well as Firewalls including CATO, Meraki.

• Must have a working knowledge of standard network and internet networking technologies and best practices.

• Strong understanding of Microsoft Outlook/Exchange, O365, and Microsoft Office suites is required.

• Strong understanding of Azure, Juniper Mist. SysAid a plus

• Strong knowledge of Meraki, Dell switching technology and configurations with high-level support.

• Knowledge of Microsoft SharePoint and Microsoft Teams a plus.

• Knowledge of Mimecast and Bitdefender a plus.

• Experience with VoIP, and management of VoIP systems

• Expert understanding and experience with Active Directory principles and best practices.

Schedule :

• Monday-Friday 8 Hour Daily Shift

• Must be available during extended business hours as well as weekends on a rotating basis or as needed.

Qualifications

Education

Required

• Bachelors or better in Computer Science