The Cooperative Bank of Cape Cod Relationship Banker ll in Falmouth, Massachusetts
Relationship Banker I: Proactively initiates contact with customers to determine banking needs. Accurately processes a variety of transactions such as deposits, withdrawals & payments. Maintains responsibility for cash drawer & follows proper balancing procedures. Responds to customer inquiries with a positive attitude & refers problems or concerns to appropriate person for further action as needed. Follows-up to be sure the problem has been resolved. Cross-sells the Bank\'s products & services by tailoring recommendations after exploring customer financial necessities & goals through needs-based conversations. Demonstrates & provides customer training & support with all mobile & online banking programs. Maintains a quality knowledge of current products, fees, & policies & is able to provide customer education. May assist customers with safe deposit boxes. Actively participates in the Bank?s customer-needs based sales program, both as an individual & a team player. Performs all duties in accordance with prescribed regulatory compliance guidelines. Maintains knowledge of Bank\'s written policies & procedures regarding Bank Secrecy Act, Regulation CC, Regulation E, Bank Security & other regulations as applicable. Relationship Banker II (in addition to RB I responsibilities): Serves as a supervisor in the branch & may be relied upon to oversee the daily operations of the teller line, including proper use of the supervisor override, bank check signing, approval of check cashing/depositing, sound understanding of Regulation CC as it applies to requirements for available funds. May assist the Branch with ordering vault cash, preparing cash shipments, daily balancing of vault & ATMs. Understands & honors dual control requirements for cash, vaults & ATMs. Cultivates customer relationships by offering banking services & expertise to enhance the customer experience. This includes processing financial transactions, providing account services, & product education. May open & close branch office. Proactively initiates contact with customers to determine banking needs. Serves as a Technology Ambassador, providing training & support with all mobile & online banking applications for both customers & branch employees. Originates & underwrites consumer loan applications in accordance with the Bank\'s consumer loan policies & procedures. Originates home equity credit lines under the supervision of the residential mortgage department. The ideal candidate will possess retail banking experience, a strong commitment to superior customer service, close attention to detail, knowledge of online banking & current technical skills to help troubleshoot common mobile device issues. The successful candidate will also have excellent communication skills & a proven ability to interact effectively with customers. Knowledge of Microsoft Office & an aptitude for mastering new technology is necessary. Our history of success & commitment to exceptional customer service starts with our employees & we are seeking candidates who share our vision of excellence & distinction. In addition to working with our engaged & exceptional team members, the successful candidate will be provided with competitive salary & incentives & outstanding benefits that include health & dental insurance, 401(k) & tuition reimbursement. Member FDIC. Member DIF. Equal Opportunity Employer. QUALIFICATIONS Education & &/or Experience High School Diploma / GED required; Associates Degree in business or related field preferred Relationship Banker I: One to three years of previous retail banking experience in a Teller or Relationship Banker I role preferred Relationship Banker II: One to three years of previous retail banking experience in a Relationship Banker role preferred Ability to maintain confidentiality with tact & diplomacy See Competencies when applying.