Massachusetts Jobs

Do you love to create delight through service and attention to detail? Are you a MacGyver who always finds a way to get it done? If so, then we invite you to apply to AutoCamp to join our adventure. We are seeking an experienced General Manager for our AutoCamp Cape Cod property. The General Manager position is responsible for oversight of all aspects of the property with a focus on maximizing profitability and guest and team member satisfaction. Reporting to the Regional Vice President, you will provide leadership to all departments to ensure a successful operation, deliver on financial results, delight guests, and enhance AutoCamp?s culture. AutoCamp has revolutionized alternative lodging by blending the traditional outdoor experience with the service- and design-forward thinking of a boutique hotel. Our properties feature upscale amenities such as spa-inspired bathrooms, luxurious linens, and bath products, complimentary bicycles, an award-winning, modern Clubhouses. AutoCamp properties have recently been featured on the cover of Sunset Magazine, Los Angeles Magazine, and Oprah Magazine. Sound good? We?d love to hear from you. Be sure to attach both a resume and a cover letter telling us about your relevant experience. Resumes without a cover letter will be crumpled up and used as campfire kindling. Responsibilities Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Guest Satisfaction Focus on creating memorable guest and associate experiences Be available during peak arrival, departure and breakfast hours to assist front desk team and interact with guests on a daily basis Review daily arrival lists for special comments including VIP?s. Provide welcome amenities and insure all special requests are followed up by front desk team Interact professionally with guests, clients and associates in all email, telephone and face to face interactions Respond the same day or within 24 hours to all guest email inquiries and comments Review Guest Satisfaction Scores using Revinate and respond to guest alerts per AutoCamp SOP Exceed expectations of a TripAdvisor score of 4.5 or better Work closely with AGM on special programming to enhance guest experience Create wow; provide Guest Delight and Positive First Impressions on a daily basis Revenue Management Work closely with the Director of Revenue to monitor and adjust room rates based on demand, availability and budget goals. Participate in all weekly revenue management calls. Provide feedback to Director of Revenue regarding pricing strategies Sales and Marketing Maintain strong working relationship with sales team Participate in the hotel group sales process Be available for site visits for potential group bookings and proved a wow factor Assist in providing operational feedback on group contracts Review weekly group pickup with sales manager Participate in pre-convention meetings to review group resume with client and team Requirements A passion for the great outdoors 5+ years management experience in the hospitality industry or related industry 2+ years General Manager experience in the hospitality industry or related industry Ability to coordinate and oversee a team Strong verbal and written communication skills, including representing AutoCamp and the property with the press Proficiency in Microsoft Suite applications, particularly Microsoft Excel and Word Experience with Google Suite products and Asana preferred Familiarity with Airstreams and/or RVs is preferred Strong math and quantitative reasoning skills Ability to solve problems in creative ways and with limited resources, must be a MacGyver See complete job description when applying.