BankFive Teller in Fall River, Massachusetts
PURPOSE: The teller is the face of the bank, seeing more customers than any other position at BankFive. As an ambassador of first impressions and delivering a world-class customer experience for all current and prospective customers, the teller will deepen and retain existing customer relationships. The teller will accurately and efficiently process and record routine transactions for bank customers including cashing checks, accepting deposits and withdrawals, processing loan payments and money transfers while promoting and advising on the bank's products and services. ESSENTIAL DUTIES AND RESPONSIBILITIES: ? Provides efficient, courteous, and world-class customer service to Bank customers and non-customers within the scope of their authority and expertise. Performs a variety of transactions to service the customer including processing deposits, withdrawals, payments; cashing checks. ? Receives and processes customer payments, e.g., mortgage installments, collateral loans. ? Maintains updated knowledge of the Bank?s products and services. Identifies and actively follows up on customer sales opportunities and makes referrals to appropriate departments in line with established targets. Provides referrals to appropriate business partners a needed. ? Ensures the accuracy of transaction processing and recordkeeping. Balances transactions and cash at the end of the day and participates in the branch settlement. Complies with various bank procedures as they pertain to BSA compliance and maintains various logs, records, and inventories, as prescribed by bank procedures. ? Ensures that transactions are processed and the proper documentation is completed in compliance with applicable laws and regulations. ? Performs all duties in accordance with prescribed regulatory compliance guidelines. ? Identify referral opportunities that will benefit the customer while deepening their banking relationship with BankFive. ? Completes other projects as assigned.