Liberty Utilities Technical Trainer, Utility Gas Distribution in Fall River, Massachusetts
Technical Trainer, Utility Gas Distribution
Title:Technical Trainer, Utility Gas Distribution
Location:Fall River, MA
Liberty Utilities, a subsidiary of Algonquin Power & Utilities Corp, is a $10+ billion North American diversified generation, transmission and distribution utility. The distribution business group provides rate regulated water, electricity and natural gas utility services to over 750,000+ customers in the United States. The transmission business group invests in rate regulated electric transmission and natural gas pipeline systems in the United States and Canada.
Our vision is to be the utility company most admired by customers, communities and investors for our people, passion and performance.
The Technical Trainer has responsibility to plan, design and develop, deliver and evaluate technical training programs that ensure full compliance with the Company’s safety policies and programs, and existing and future governmental codes and regulations. This role is responsible for the maintenance of the following training qualification programs, Gas Operations.
Using the Learning Management System (LMS) this position is responsible to plan and coordinate training for operations employees and outside entities. Training will include both classroom and on-the-job training and would incorporate both conceptual and hands-on instructional methods. Responsibilities would also include participation in testing and evaluation of new tools, materials, and equipment, the ongoing revision and maintenance of standards, procedures and training materials. The role also conducts field audits, and the certification of field employees.
This position requires a combination of technical knowledge and communication ability to effectively facilitate learning to various target audiences and respond to questions from employees, customers, and the general public. Successful performance requires as strong working knowledge of their specific industry (i.e. Gas).
Strong knowledge and experience in regulatory and compliance requirements as it relates to Gas.
Conducts field inspections to evaluate employee and contractor knowledge, skills and performance to ensure compliance with company and/or regulatory standards
Identify and implements corrective actions to avoid potential accidents and procedural violations
Works closely with management to ensure compliance with applicable State and Federal DOT and OSHA rules related to all program qualification requirements and procedure adherence
Interpret state and federal codes for field personnel, as required and effectively develop and implement training programs in accordance
Experience in using Learning Management System’s (LMS) to coordinate, track and report on employee training
Identify and develop training materials; Pre-work, Trainer deck, participant guide, learning aids, quizzes, exams and hands on modules
Strong organizational ability to plan and effectively deliver training to all levels
Evaluates performance during and after training by conducting follow-ups with students through field visits, observation/coaching and refresher training
Ability to identify and provide follow-up and remedial training for Qualification programs.
Maintain auditable training records
Effectively manage training costs and resources
Ability to function well in a high change environment
Beneficial to have knowledge or experience in Elearning development
Assist in the development of O&M and corporate standards and the subsequent related work procedures.
Qualified to conducts welding qualifications and re-qualifications as required
Open to continuously enhancing their technical instructional delivery and learning new training techniques
Conduct of Training Needs Assessments associated with the introduction of new equipment, procedures, and technology
Participate as a Subject Matter Expert (SME) during the modification and creation of new technical training programs
Mentor other Trainers in the subject matter, content, and course delivery techniques for assigned technical courses
Provides updates and incorporates new procedures and revisions into training programs and reviews work with vendors, technical experts, engineers, field personnel to provide operational input into the selection and operation on new equipment and development of new operating standards.
Participate in applicable committees associated to the role or responsible qualification program and share knowledge gained with team Knowledge, Skill, and Other Requirements
Technical training experience in one or more of the following Gas operations, Electrical Operation and/or Water Operations
Proven training design, development and delivery experience
Experience with Microsoft Office Suite
Experience using Learning Management Systems (LMS)
Strong communication/personal interaction skills
Strong presentation skills and facilitation skills
Strong planning and organizational skills
Bachelor's degree in Business Administration, Engineering, or a related field and seven years progressively responsible professional experience in associated industry of operations management and/or compliance work
Experience or certificate in adult education preferred
General education knowledge normally acquired through a high school diploma or General Equivalency Diploma (GED) and nine years progressively responsible professional experience in the industry of operations management and/or compliance work
Requires a valid driver's license
Works is split between an office environment and field environment based on requirement to accomplish training requirements.
Travel may be required to accomplish training requirements.
Tools/instruments usage may be required to train and certify employees
Requires occasionally performing activities including, but not limited to, bending, stooping, grasping, reaching, twisting, turning and/or lifting.
Work demand stress level based on overall expectations of management and peers.
Ability to manage the decision making process to develop and implement effective curriculum and training plans
Liberty Utilities is an Equal Opportunity/Affirmative Action Employer committed to building a diverse workforce as it values the knowledge, diversity and performance of our employees to make us a great company. All employees and qualified applicants will receive consideration in employment or advancement without regard to race, color, religion, sex, age, national origin, disability, genetic information, sexual orientation, citizenship, military or protected veteran status or any other basis prohibited by applicable law.