Massachusetts Jobs

Leading the implementation of a newly formed area within Student Services and Enrollment Management, the Director will serve as the college\'s expert on promising practices, emerging trends, and industry standards related to student support and student success outcomes. The Director engages in active collaboration across the institution to develop policies, processes, and support services with the primary objective of supporting student persistence, retention, and completion. FUNCTIONS, DUTIES, AND RESPONSIBILITIES: Strategy, Collaboration, & Student Success - Lead, plan, and implement comprehensive/wraparound student support services in accordance with clinical and evidence-based strategies that address areas of student need. - Create and implement a comprehensive strategic plan for student wraparound services for all Bristol campus locations with strategic goals, student learning outcomes, and key performance indicators; engage in continual assessment and improvement of institutional progress. - Establish and implement short- and long-range departmental goals and objectives that align with the institutional strategic plan. - Implement technological resources (e.g., student success/advising platform, Maxient) that scale, amplify, and measure the effectiveness of wraparound services, in partnership with Information Technology Services. - Collaborate with the Associate Vice President and other stakeholders to provide an integrated referral system to ensure students receive the appropriate support services to best meet their individualized needs. - Lead the Student Outreach, Assistance, and Retention (SOAR) Team; serve as point of contact for inquiries and referrals to the SOAR Team including direct contact with students, families, faculty, and staff. - Serve as the Single Point of Contact (SPOC) for Basic Needs Security programs and initiatives; pursue community partnerships that support Basic Needs Security for students. - Serve on the college\'s Threat Assessment Team. - Develop and implement a communication strategy to increase knowledge, awareness, understanding, and accessibility of wraparound services among students, faculty, and staff. - Create, maintain, update, and document student-ready policies, processes, and operating procedures that create efficiencies and remove barriers to student success. Assessment, Reporting, & Grant Management - Prepare and monitor annual operational budgets for all departmental programs and activities. - Serve as the principal investigator (PI) for assigned grants. Collaborate with Strategic Analytics, Institutional Research, and Grant - Accounting to compile all budget and outcomes reports related to assigned grants. REQUIRED QUALIFICATIONS: - Minimum of a Master\'s degree in higher education, counseling, social work, public health, or related field.* - Progressive leadership, administrative, and supervisory experience, with a minimum of three to five (3-5) years of experience in student affairs, student services, or an enrollment management area within higher education.* - Demonstrated ability to lead and develop programming of person-centered, holistic, and coordinated services in support of students. - Demonstrated ability to hire, lead, manage, coach, support, train, and evaluate support staff. - Successful history of collaboration with other areas of the institution to build effective relationships. - Strong interpersonal, verbal/written communication, and organization skills that reflect inclusiveness, adaptiveness, and flexibility. - Demonstrated proficiency with student information systems and Microsoft Office 365 applications. - Prior budget management experience. - Ability to work occasional nights and/or weekends.