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YMCA of Greater Boston Welcome Center Representative in East Boston, Massachusetts

Job Description

Branch: East Boston YMCA

Position Title: Welcome Center Representative

Position Type: Part Time, 15-20 hours/week

Hours Required: Flexibility and open availability for early morning shifts, weekends, and mid day shifts prefered.

Bilingual in Spanish and English strongly prefered.

POSITION SUMMARY:

The YMCA is for Youth Development, Healthy Living and Social Responsibility. Under the supervision of the Director of Membership Sales & Service, this position will represent the YMCA in accordance with the organization’s mission and goals. The Welcome Center Representative will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.

EXPECTATIONS FOR ALL YMCA STAFF:

  • Provide excellent member service by exceeding member expectations including being a good listener, caring about members’ well-being and checking in on their progress. Staff must also take the initiative to talk with members and to make them feel welcome.

  • Use Listen First skills to build relationships with members, program participants and prospects.

  • Make eye contact with members as much as possible when talking to them.

  • Ask members how they are doing or if they are having a good day as they come into the facility or during classes.

  • Make members feel welcome by being pleasant and cheerful, which includes saying hello, goodbye, calling members by name and most importantly smiling at them.

PRINCIPLE DUTIES:

  • Be on time, ready to start work at Welcome Center at beginning of your shift, dressed in uniform and name tag, no matter the weather.

  • Be open and willingto be a substitute to work a shift where there is no coverage, including opening, closing, and weekend shifts

  • Conduct prospective member tours, as needed

  • Handle member and non-member phone calls a per YMCA policies.

  • Perform program registrations as well as membership sign-ups in Spirit or electronic registration system.

  • Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.

  • Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.

  • Maintain an orderly and neat workspace during your shift and clean up when leaving.

  • Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.

  • Attend all staff meetings (mandatory) and be able to work as a team player.

  • Perform all other duties as assigned, including but not limited to prospect outreach and follow-up and tabling events.

Requirements

SKILLS AND COMPETENCIES:

  • Able to multi-task (helping members, answering phone, handle other duties)

  • Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.

  • Able to learn information about each department to better serve potential members and current members.

  • Able to communicate effectively with adults and children alike.

  • Bilingual in Spanish and English strongly preferred.

PHYSICAL DEMANDS:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Ability to stand for long periods of time as well as work and train on a computer.

  • Excellent audible ability. Able to hear sounds up to 300 feet away at normal decibel level.

  • While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls, and talk or hear. The employee frequently is required to sit and reach with hands and arms.

  • The employee must occasionally lift and/or move up to 20 pounds including transporting the trauma bag to an emergency.

  • Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

  • Physically and verbally able to interact with members and staff.

  • The noise level in the work environment is usually moderate.

REQUIRED TRAINING/CERTIFICATIONS:

  • Employee Safety Trainings (within 30 days of employment, renewed annually)

  • Oxygen Administration & First Aid (within 30 days of employment, renewed biannually)

  • CPR/AED for the Professional Rescuer (within 30 days of employment, renewed annually)

  • Others to be determined

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