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Massachusetts Port Authority Training Specialist/Trusted Agent in East Boston, Massachusetts

Training Specialist/Trusted Agent

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Training Specialist/Trusted Agent


East Boston, MA

Job Type




Job Number


  • Description

  • Benefits


The Training Specialist/Trusted Agent is responsible for designing and deliveringfederally regulated training on the airport’s identification media system and security compliance

credentialing requirements, in support of the airport’s Authorized Signatories, who are

authorized to sponsor individuals and request airport identification media.

Training related responsibilities include developing and formulating curricula, determining instructional methods, coordinating and performing administrative functions, evaluating training effectiveness, and utilizing relevant evaluation data to revise instructional objectives and methods.

Trusted Agent related responsibilities include acting as a technical specialist to authorize the issuance of airport identification media in accordance with the TSA approved Airport Security Program and other applicable regulations; reviewing personal information and other required documentation from applicants and current identification media holders to conduct the Criminal History RecordsCheck (CHRC) and Security Threat Assessment to determine eligibility; maintaining and protecting sensitive and confidential information, evaluating door access requests and provisioning access; verifying the validity and acceptability of government issued identification documents prior to badge issuance.

The Training Specialist/Trusted Agent also communicates closely with Authorized Signatories, provides troubleshooting assistance with the badging system, and performs other job related duties as assigned.

Essential Tasks of the Job

Develop, formulate and deliver training on Massport’s proprietary Identification

Management System (IDMS) to all authorized users.

Coordinate airport security training programs, including Authorized Signatory training for

Massport employees, tenants and contractors at Logan Airport.

Assist with hands-on training (IDMS) to ensure that all Authorized Signatories are able to

use the system proficiently.

Continually update training materials and training aids as required by changes in Massport,

state and federal security regulations.

Assist with required TSA audits to ensure Massport compliance.

Assign login credentials to new Authorized Signatories.

Update SIDA badge records to reflect Authorized Signatory qualifications.

Maintain training records as required by regulation.

Provide individual training to the Authorized Signatories, as needed.

Respond to Massport’s internal support mailbox to ensure all questions are addressed in a

timely manner.


Review and evaluate applications, documents and other supporting information to

determine applicant eligibility for airport issued identification media, which includes

verifying applicant identity and work authorization in compliance with federal security

regulations. Issue identification media to applicants after successful completion of

requirements in the TSA security regulations, and in accordance with the TSA approved

security program. All the aforementioned tasks are executed within a software


  1. Evaluate various security media applications for accuracy, completeness, required

training documentation, and appropriateness of requests. Access confidential and

security sensitive information utilizing the identity management system.

  1. Perform quality control of the information submitted on applications to ensure the

accuracy of the data used in conducting the CHRC, STA, and other vetting. Identify

and correct discrepancies specific to biographic data and access requirements.

  1. Provide guidance and education to Authorized Signatories regarding the application

and training requirements for badge issuance.

  1. Verify and determine the validity and acceptability of Identity Documents and Work


  1. Validate authenticity of documents and scan original documents to the system for

recordkeeping purposes, before personal information from applicants and other

documentation is transmitted for required vetting; determine eligibility to work in the

US; authorize and issue identification media based on CHRC and STA results. Utilize

knowledge and tools to prevent document and imposter fraud and ensure proper

credentialing of airport personnel.

  1. Exercise independent decision making to determine the validity of the application and

supporting documentation required for airport issued identification media.

  1. Administer verbal test to applicants prior to issuing badges to ensure applicants possess

the necessary knowledge of TSA and MPA security requirements, regulations, and


  1. Capture the biometric data (fingerprint) of applicants to ensure the content and quality

are acceptable for CHRC and enrollment in the access control system.

  1. Operate and maintain specialized equipment utilized in badge production.

  2. Maintain and secure confidential and security sensitive information to include

Personally Identifiable Information and Sensitive Security Information in accordance

with state and federal regulations. Protect the inventory of unused identification media

in compliance with TSA regulations.

  1. Ensure the integrity of security measures required for airport credentialing in

compliance with policies and procedures promulgated by federal agencies and


  1. Make sound decisions based on established procedures, regulations, technical

information, and available resources. Exercise critical thinking to resolve issues in a

professional manner which enhances service, security, and efficiency.

Conduct audits of airport issued identification media.

  1. Audit security badges to ensure accountability and control in accordance with federal


  1. Review information for accuracy, assess performance, and determine appropriate

remediation and improvement measures. Identify trends and recommend solutions.

Evaluate door access requests and provision access.

  1. Determine eligibility for door access and provision access utilizing the badging system

and access control system.

  1. Ensure access privileges are authorized and processed in a timely matter to enable

badge holders to perform their job functions in secure areas of the airport.

  1. Troubleshoot door access issues utilizing multiple databases to efficiently resolve


Perform high intensity customer service in a diverse airport environment.

  1. Exhibit quality service in support of Massport’s mission and brand while interacting

with a variety of internal and external customers. Establish and maintain positive

working relationships with business partners.

  1. Resolve customer inquiries received from the vast airport community which are

generated in-person, by phone, and electronically. Research and gather necessary

information to respond to customers. Provide assistance in the interpretation of rules

and regulations and consult with management, as applicable.

Job Requirements and Qualifications


Environmental Parameters: Ability to work in an office within an airport

environment with conditions which may include: fumes, odors, gases, chemicals, and

dust, as well as decibels in the range of 65-100.

Physical Demands:

Strength: Ability to exert up to 10 pounds of force occasionally and/or a negligible

amount of force frequently or constantly to lift, carry, push, pull, or otherwise move

an object.

Type: Ability to perform administrative duties, typing, filing, bending over to low

files, reaching high files. Work may involve standing or sitting for extended

periods. Ability to distinguish different colors.

Supplemental Information

WORK SCHEDULE: Ability to work a 37.5-hour week with varied hours including

early mornings and late evenings. Ability to work additional hours as workloads demand.

May be required to temporarily work at other Massport airport facilities.

EQUIPMENT USED: Keyboard devices, computer monitors, biometric enrollment

equipment, typewriter, multi-line telephone, photocopier, fax, laser and video printers,

answering devices, electronic mail and calculator, date machine, laminator, digital camera,

computerized payment processing terminals, and other work-related equipment.

Massport requires employees to obtain and maintain full COVID-19 vaccination as a condition of employment. Massport will allow for limited exemptions where a reasonable accommodation can be reached for any employee who is unable to receive vaccination due to medical disability or who is unwilling to receive vaccination due to a sincerely held religious belief. New hires will be expected to provide proof of vaccination or request for reasonable accommodation prior to their hire date.

Employees will safeguard all protected information in accordance with all applicable federal and state regulations and Massport policy and procedures.

We have high standards to excel in all we do, which includes hiring the most talented people to maintain our facilities and achieve our goals. We strive for diversity in our workforce, and to make Massport a leader among our peers in transportation safety and security, customer service, and environmental management.

At Massport, our business is all about connecting. We support and take pride in the employees that make those connections possible each and every day. Further, Massport is an Affirmative Action/Equal Employment Opportunity employer, committed to workforce diversity and inclusivity.

We're a world-class organization of people moving people and goods--connecting Massachusetts and New England to the world safely, securely, and efficiently, with a commitment to sustainability, our neighboring communities, and diversity, equity, and inclusion.

We support and take pride in the employees that make those connections possible each and every day.

We provide comprehensive compensation and benefits packages*:

• Health, dental, vision, life insurance

• Disability insurance

• Flexible work arrangements

• Vacation time, sick time, personal days

• 12 Holidays per year

• Massport Retirement Plan (Pension)

• Deferred Compensation Plan (457b) with employer match

• SMART Plan retirement plan advisor/financial planning

• Discounted MBTA passes

• Public service loan forgiveness program for federal student loans

• Professional development programs

• Mentorship program

• Adoption assistance

• Paid parental leave

• Employee assistance program

• Employee recognition programs

• Employee resource groups

• Flexible spending accounts

• Wellness programs

• Community engagement

• Volunteer opportunities

• On-site employee parking

• Bike racks

• Electric car charging stations

• Mother's suite for new/nursing mothers

*Benefits may vary by position and/or location.

For more information, please visit

We are an equal opportunity employer and are committed to workforce diversity and inclusivity.

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Massachusetts Port Authority


One Harborside Drive, Suite 200S East Boston, Massachusetts, 02128-2909





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