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Job Information
East Boston Neighborhood Health Center Manager Operations in East Boston, Massachusetts
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
Interested in this position? Apply online and create a personal candidate account!
Current Employees of NeighborHealth - Please use our internal careers (https://www.myworkday.com/ebnhc/d/task/1422$794.htmld) portal to apply for positions.
To learn more about working at NeighborHealth and our benefits, please visit out our Careers Page (http://careers.ebnhc.org) .
Time Type:
Full time
Department:
Family Medicine
All Locations:
20 Maverick Square – Cradock Building
Position Summary:
NeighborHealth is seeking to hire a dynamic Operations Manager in its busy Family Medicine Department! The Operations Manager is responsible for supporting the Administrative and Medical Director with ongoing department development and monitoring of workflows. Assists the directors in measuring the success of continuous improvement efforts in maximizing health center revenues and improved patient experience. Assures department delivers quality services in accordance with health center mission and with applicable policies, procedures, and professional standards. Works closely with IT to request, create and modify reports to assist with improving patient care by maximizing staff performance. Assist with department’s day to day operations. Previous experience with scheduling a plus! Individual must be organized, and be able to multi-task.
Monday - Friday, 8:00 AM - 5:00 PM and will include flexibility for evening/holiday rotation.
Responsibilities
Template management: Creates, enters and adjust templates and schedules. Assist with physician coverage of evenings, weekends, and holidays.
With the medical director develop and distribute the “On Call Schedule” if needed. Coordinate on call activities as needed. Reassign PCP as needed. Monitor and follow up on the mandatory compliance items for staff (CPR, PPD etc.)
Monitor the productivity of professional staff by assisting with the utilization of existing reports and the creation of new reporting as determined by the department.
Coordinate a schedule for all nurses, MA’s and clerical support. This includes processing time off request both planned and unplanned. Evaluate staffing and workflow daily to determine staffing needs.
Approves payroll within Workday as needed and directed by Administrative Director.
Demonstrates flexibility and creativity and a performance improvement approach to practice and operations
Continually assesses staffing patterns to assure safe, high quality, and efficient use of personnel and resources.
Promotes a sense of teamwork through inclusion, collaboration, and advocacy.
Assists in planning for capital equipment needs in collaboration with the Administrative Director.
Coordinates/conducts monthly patient-safety/Open for Business audits
Reviews and responds to patient feedback, including nurse or medical assistant-specific compliments and concerns.
Reviews incident reports and plans for quality improvement for individuals or the department based on trends.
Participates in quality improvement programs in collaboration with administrative director.
Acts as a clinical resource and role model to staff.
Liaison with internal departments, i.e., Finance, Human Resources, Clinical Teams, Medical Records, Interpreter Services, Facilities, Purchasing, Administration, and Compliance
Participate in required departmental activities and meetings.
Participates in yearly budget process
Requirements
Minimum of 3-5 year experience in an ambulatory care practice setting.
Minimum of 2 years relevant management experience.
Bilingual a plus
Benefits:
MEDICAL, DENTAL, AND VISION COVERAGE
LIFE AND DISABILITY INSURANCE
401(K) RETIREMENT PLAN
TUITION REIMBURSEMENT
FLEXIBLE SPENDING AND TRANSPORTATION ACCOUNTS
PAID HOLIDAYS, VACATIONS, SICK, AND PERSONAL TIME
GENEROUS STAFF DEVELOPMENT BENEFIT
EXCELLENT MALPRACTICE COVERAGE
PET INSURANCE
FREE PARKING
AND MUCH MORE
Starting at $64,206, and up to $81, 863 based on experience
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…