Job Information
East Boston Neighborhood Health Center Home Care Referral Specialist in East Boston, Massachusetts
Thank you for your interest in a career at NeighborHealth, formerly East Boston Neighborhood Health Center!
Everywhere you turn, you can feel the immeasurable level of enthusiasm here at NeighborHealth! We are one of the largest community health centers in the country, supporting the greater Boston area and focusing on the well-being of our patients and local community. From the nurses and physicians on the front line of patient care, to the managers who lead and guide our staff, to the many support roles that keep our facilities running smoothly - everyone plays a vital role in improving medicine for our patients.
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Time Type:
Full time
Department:
PACE Community Care
All Locations:
East Boston
Description:
The PACE Homecare Specialist will be responsible for all Home care referrals related to in home services provided to PACE participants. This role requires a strong attention to detail and organizational skills as well as strong customer service skills. The Home Care Specialist will be responsible for all direct communication between contracted agencies and the PACE Home care department. Referral’s Specialis will be responsible to communicate effectively with staff, participants, families, and contractors; as well as independently problem-solve with participants, families, and staff in accordance with job role/scope of practice. Seeks input from supervisory staff as appropriate to resolve scheduling issues and conflicts. Work effectively under time –limited circumstance and with minimal supervision.
Demonstrates Competency in the follow areas:
Schedule In Home services for N PACE Participants as established and requested by clinical staff of N PACE.
Coordinates referrals N PACE participants and completes all aspects for referral process .
Coordinates all contracted in home services with preferred vendors and N PACE Staff. Reviews participant list and visits on a weekly basis for accuracy, makes changes as needed and updates schedules and clients.
Notifies Home Care Management on a weekly basis that the lists have been received and reviewed.
Coordinates notification of participants with changes with vendors. Documents notification in telephone encounters in the EMR.
Responsible for EPIC scheduling of all visits and documentation of all changes
Communicate with outside vendors as well as internal staff to resolve any outstanding issues in a timely manner.
Serve as back up to PACE Schedulers for vacation and sick call coverage.
Is responsible for Data input of MDS forms as directed for PACE Participants until 9/30/19. This will be reevaluated and may continue on an annual basis.
Monitor epic supply order reports; place orders timely with the most cost effective option.
Assist Home Care Management with system development and projects.
Other duties as requested by Homecare Leadership.
There’s a reason NeighborHealth (formerly East Boston Neighborhood Health Center) is ranked as one of the "Top Places to Work" by The Boston Globe. It's because we're committed to maintaining a supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. We are proud to offer benefits that support you inside and outside of work.
We strive to offer a variety of schedules, a diverse and inclusive workforce, and a patient-driven purpose that supports our local community. Additionally, we utilize our Education & Training Institute as a resource for our large employee workforce who seek to broaden their skill base and advance their careers. We hope you consider joining our team!
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Educational Assistance
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
Free Parking
And Much More…