The Hertz Corporation Customer Service Sales Associate in East Boston, Massachusetts
Spring into a new career!! Let’s Go! We are looking for Customer Service Sales Associate with a passion to drive customer satisfaction through upselling. If this is you and you’re ready for your next destination then you have cruised to the right spot!
Hertz offers a Competitive Compensation package! You have the potential to earn a bonus incentive which averages an additional $7.96 per hour in addition to your hourly pay!
Regular Part Time - approximately 24 hours a week. Weekend coverage - Friday/Saturday/Sunday
Airport Open 24 hours a Day - Flexible schedule
As a Customer Service & Sales Associate, you will be interacting with Dollar Thrifty rental car customers who come to the counter in order to process their rental. You will not only process customer rentals but will actively consult with customers on the type of rental they need, including any insurance or ancillary benefits or coverage.
This position includes a rewarding compensation and benefits package :
an hour as your base pay (equals annually for full time employees)
Overtime hours are compensated at 1.5 times your hourly rate
Includes full range of medical, dental, vision, 401K benefits offerings
Uncapped monthly sales incentives with an average monthly range of
Expected total average earnings:
Potential for top sellers to make over $100K annually
Provide world class customer service by managing the rentals and returns process, in compliance with The Hertz's Corporation policies and procedures
Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner
Resolve customer issues and concerns professionally using effective customer service techniques
Effectively communicate and offer ancillary products and services to enhance customer’s travel experience
Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer's responsibility of damage, fuel options and vehicle upsells
Answer telephone calls in a timely manner in accordance with best practices and policy standards
Liaise with various Hertz departments
Achieve personal sales goals while supporting the goals of the team
Answer questions and provide directions in a courteous and expeditious manner
Qualify and process customer rentals with accuracy and attention to detail
Accurately record the customer's information to complete the rental record and maintain all paperwork associated with the rental
Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines
Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction
Keep work area organized and free of clutter
Passion for customer service and attention to detail – Goes the extra mile
Proven strong sales and closing skills and the ability to friendly, engaging manner
Motivated to achieve and exceed targeted goals
Knowledge Must Haves:
Demonstrate good communication skills both written and oral.
Communicate in English clearly and proficiently. Candidates fluent in other languages are encouraged to apply.
Have the competitive drive and confidence to succeed in a commission-based environment.
Work in a fast-paced environment with a variety of tasks. Excellent organizational and time management skills.
Demonstrate sales, professionalism and interpersonal skills.
Show a high level of ownership, accountability and initiative.
Show proven experience of working well within a team.
Work flexible shifts including weekends and holidays; and work overtime as required.
Work outdoors during all weather conditions.
Stand for long periods of time
Strong computer proficiency, including typing skills and the ability to navigate through multiple computer systems
Applicant must possess all hearing, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following such as sitting, standing, speaking, hearing, writing, typing, filing, seeing, and reading. Knowledge of equipment operation such as computer terminal, telephone, calculator, and fax machine is required.
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with applicable federal, state and local law. Hertz is a drug free workplace.
EOE, including disability/veteran
The Hertz Corporation
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