East Boston Neighborhood Health Center Care Navigator in East Boston, Massachusetts
Thank you for your interest in careers at EBNHC!
Everywhere you turn, you can feel it. There's an immeasurable level of enthusiasm at East Boston Neighborhood Health Center (EBNHC), one of the largest community health centers in the country. From the nurses and physicians on the front line of patient care, to the managers who shape our policies, to the customer service representatives who keep our facilities running smoothly - everyone here has a role in making medicine better.
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Community Resource & Wellness Center
The Care Navigator works with the patient’s primary care team to address the complex nonmedical needs that can negatively affect a person’s health and wellbeing. The Care Navigator promotes patient-centered, comprehensive and coordinated care supporting the patient and their family in navigating medical, social service, and legal systems.
Asses patient’s food security and connect to community food access resources such as local food pantries and provide information and assist with applying to SNAP (food stamps) as appropriate.
Connect parents with resources for subsidized childcare, playgroups, parenting classes, school enrollment, afterschool programs, and summer camps.
Provide 1:1 assistance to patients with form completion to access community resources and benefits when a literacy or language is a barrier.
Connect patients with legal and immigration resources, housing search information, financial assistance resources, education and job search resources.
Assist patients with navigating services of third-party agencies such as Inspectional Services, Massachusetts Commission for the Blind and Deaf/Hard of Hearing, MassHealth, Personal Care Attendant Services, Senior Services, Transportation Services and homeless shelters.
Collaborate with legal service agencies and educate patients on their rights as tenants, workers.
Connect patients to and assist with accessing Social Security Disability and Department of Transitional assistance benefits.
Assist patients with SSI application process including interview accompaniment, application completion and process follow up.
Connect patients to community based mental health services, including in-home therapy, outpatient therapy and psychiatry services, substance abuse services and domestic violence services.
Coordinate and support health promotions programs such as Clothing, food and Car Seat distributions.
Provide rental assistance support through the completion of appropriate applications. Educate patient on housing search process and connect to resources.
Support maintain and up to date, comprehensive community resource database. Work to improve Providers knowledge of community resources and navigating SharePoint resources.es.
Participate in professional development and team trainings to further understanding of both community resources and the intersections of social justice and community health work.
Serve as liaison between EBNHC and community agencies.
Provide support to fellows and student interns
Maintain excellent punctuality and attendance.
Promote a sense of “team work” through demonstration of self-direction and self-motivation. Solve problems independently or knows when to seek consultation.
Displays outstanding customer service skills when interacting with all EBNHC customers according to the ACE model.
Adheres to all EBNHC and departmental policies and procedures.
Participate in required departmental activities and meetings.
Perform other related duties.
Other Duties & Responsibilities
Reads, understands and complies with all Standards of Conduct, JCAHO policies, CMS Pace Program Regulations and Standards, applicable State regulations and guidelines, ESP policies and procedures and all laws related to position responsibilities and employment at EBNHC;
Upholds procedures and systems to safeguard the confidentiality of all patient and employee information.
Upholds safety policies, practices, and procedures including safety, fire safety, electrical safety, proper body mechanics and material handling, office/ergonomic safety and other employee safety measures.
- Bachelor Degree preferred
1-2 years in a direct service role. Experience with and underserved population a plus
Strong second language skills.
There’s a reason East Boston Neighborhood Health Center is ranked as one of the “Top Places to Work” by The Boston Globe. It is because we are committed to maintaining a truly supportive and welcoming environment — for both our employees and our patients — that reflects our mission and culture. A huge focus of which is to offer important benefits so you can be your best inside and outside of work.
Striving to be an employer of choice, we offer progressive benefits, a variety of schedules, and the satisfaction of working with a diverse workforce whose unity of purpose is a real force for achievement. Plus, our Education & Training Institute is an attractive resource for many of our employees who seek to broaden their skill base and advance their careers.
Medical & Dental Coverage
Life and Disability Insurance
Privileges at Boston Medical Center for Providers
401(K) Retirement Plan
Flexible Spending & Transportation Accounts
Paid Holidays, Vacations, Sick and Personal Time
A Generous Staff Development Benefit
Excellent Malpractice Coverage
A Designated Medical Staff Office for Physician Support
And Much More…