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Softworld IT Lead (Call Center Solutions) in Dorchester, Massachusetts

IT Lead (Call Center Solutions)

Dorchester, MA


Posted: 11/19/2020

2020-11-19 2021-01-02

Employment Type: Contract

Industry: IT

Job Number: 233724

Job Description

Job Description

Required Skills:

  • Proven experience leading IT Transformation Project specifically in a call center environment, and simplifying the team member experience while servicing the customers.

  • Experience in Contact Center Solutions, specifically around Portals and applications as part of a project to re-design the Servicing Platform for the Contact Center.

  • Experience driving the transformation/overhaul of a contact/ call center to newer technologies.

  • Extensive upgrade/migration experience of a contact center. Ability to come up with the strategy of what needs to be done and in what order (not someone who is just a doer – someone with experience at a higher level).

  • Strong analytical skills.

Financial services/banking experience is a plus.