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Dunkin' Restaurant Manager in Devens, Massachusetts

Job Description


Job Summary:

  • We are seeking positive, experienced individuals to join our management team! Store Managers are responsible for directing the daily operations of the restaurant in accordance with brand and franchise standards, remaining engaged with guests and employees to continually improve upon and maintain the overall success of their assigned location.

Principal Duties and Responsibilities:

  • Manage and lead daily operations, striving towards excellence and continual improvement

  • Hold fiscal responsibility for the restaurant by meeting or exceeding sales goals, working within budgets to produce schedules based upon line-bars, managing food cost through par level ordering, inventory management, and tracking waste

  • Lead and develop a dedicated team; Manage turnover by actively recruiting, interviewing, hiring, training and motivating crew members; Hold monthly crew meetings; Adhere to applicable employment laws

  • Maintain an elevated level of focus on 100% Guest Satisfaction through exceptional service

  • Ensure all company policies are adhered to including but not limited to food safety and cleanliness, product promotions, cash handling, loss prevention, cell phone usage, uniforms and attendance, holding crew accountable

  • Maintain a high level of organization throughout each work area within the location; Ensure adherence to shift schedule to manage payroll, deploy crew members appropriately, communicate crew responsibilities

  • Responsible for store level preventative maintenance of equipment and machines; communicating and troubleshooting any property, building, or equipment maintenance issues

  • Complete administrative tasks and reports; Maintain effective, thorough, transparent communication with management

  • Be willing to maintain involvement within in the location's community

  • Assume full responsibility for store coverage to include availability on weekends and holidays as necessary

  • Restaurant Manager shifts are 6 am to 4 pm

  • Restaurant Managers are expected to work a minimum of 50 hours per week

Compensation and Benefits:

  • Competitive salary

  • Paid vacation

  • Company sponsored Health & Dental Insurance Program

  • A leadership team that provides training and support

  • Opportunities for personal career growth within our team

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

**You are applying for work with a franchisee of Dunkin’/Baskin-Robbins not Dunkin’ Brands, Inc. or any of its affiliates. Any application or information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.


  • Strong leadership abilities to successfully develop, manage and retain a team

  • Excellent interpersonal skills to provide the highest level of customer service

  • Strong organizational skills both tangible and administrative; Strong communication skills

  • Desire to be a team member within a growing organization

  • A positive attitude; elevated level of integrity; strong work ethic; ability to multi-task

  • One year of management experience; Knowledge and understanding of restaurant operations

  • High School Diploma or GED

  • SERV Safe and Food Allergen Awareness Certification

  • Ability to lift objects up to 50 lbs

  • Ability to stand for extended periods of time

  • Must be 21 years of age or older

  • Must have a valid drivers license



Sure, it's the coffee and the tasty baked goods. But more than that, it's the people behind the counter, who make Dunkin' Donuts what it really is, creating a culture and place that isn't the typical fast-food joint. It is the fast-paced, fun- paced world of Dunkin' Donuts.

© 2020. Catalano Management, LLC/Route 65 Management, LLC. The Dunkin' trademarks, logos and designs are trademarks of DD IP Holder LLC. Used under license.