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Johnson Health Tech NA Field Service Technician in Dedham/Foxboro, Massachusetts

Field Service Technician

Dedham/Foxboro, MA (


Job Type



Position Overview

Under the direction of the Regional Field Service Supervisor, the Field Service Technician 1 is responsible for repairing cardio, strength, electronic fitness equipment and attachments. This position schedules and performs field service work as well as manages a limited parts inventory in accordance with company policies and procedures. Duties include performing service work, assists with new product installations; along with timely and accurate documentation of work performed.


  • Accepts and completes dispatches in 48 hours or rejects dispatch so it can be reassigned

  • Complete work thoroughly to achieve 95% or higher FTFR (First time fix rate)

  • Follow field testing procedures accurately

  • Document all inspections, maintenance, repair work and failures in the field in through dispatch in Online Remedy (OLR) and Customer Relationship Management (CRM) software

  • Provide complete and accurate information about the inspections and steps taken to make the repair per department work practices

  • Inspect newly installed equipment on site where necessary

  • Must attend the required trainings, learn required CRM and other systems, and pass certification on all relevant equipment.



  • High school diploma or equivalent required

  • College degree in related field preferred

  • Additional training in commercial fitness industry or combination of education and experience preferred


  • Minimum of 1-3 years of experience in a technical support or service role required

  • Basic knowledge of technical and mechanical problem solving preferred

  • Working knowledge of commercial fitness industry preferred

  • Working knowledge of Microsoft Office Suite and similar communication related software

  • Experience with Microsoft CRM (Customer Relationship Management)

Other Requirements:

  • Valid driver’s license with an acceptable driving record

  • Ability to drive a full-size van

  • Ability to travel domestically up to 25%