Massachusetts Jobs

Role and Scope of Position:

Responsible for overseeing the Field Operations Training Program to ensure the safe and effective performance of Gas Operations employees. Training includes both classroom and field training that incorporates conceptual and hands-on instructional methods, as well as field operations involving non-gas and live-gas work on the distribution system.

This position is multi-faceted with responsibilities including work planning and coordination; scheduling; emergency response; execution of training and fieldwork activities; performance measurements and student evaluations; and coaching and mentoring.

Responsible for taking the lead in coordinating across/within work location processes; drive innovation and change in business processes; and supervise, coach, mentor and evaluate Field Trainers and students.

Essential Functions:

• Provides feedback and recommendations for improvement to the Field Training program, organizational structure, and curriculum.
• Effectively implements and oversees training program and works with Field Trainers to analyze job tasks and current field performance to evaluate training needs and program content.
• Supervises, directs, and instructs trainees during classroom, hands-on, and on-the-job training assignments.
• Ensures all trainees are sufficiently trained to perform their assigned duties by reviewing and evaluating work of field trainers and employees.
• Ensures compliance with regulatory and Company work rules and procedures. Understands and complies with labor contracts and works to resolve initial grievances. Initiate appropriate disciplinary action as required.
• Ensures that work is performed in accordance with appropriate Company standards and work methods including monitoring for a high quality of workmanship. Provides employee feedback and seeks to enhance performance and safety.
• Coordinates with the Training Coordinator and Planning and Scheduling Supervisor to plan, organize, schedule, and manage field workload.
• Provides updates and ensures new procedures and revisions are incorporated into training and materials.

Technical Knowledge/Skill/Education/Licenses/Certifications:

Technical Knowledge/Skill:

• Must possess Operator Qualifications related to job for both Meter Services and Maintenance/Construction.
• Requires knowledge of the gas distribution system and design, production plant operation, metering regulations and gas-fired equipment.
• Requires knowledge of construction, operating and maintenance principles and practices, procedures, safety standards and business processes.
• Requires project and schedule management skills.
• Working knowledge of the labor contracts.

Education :

• Bachelor’s degree or equivalent related experience

Experience :

• At least Five years of experience in Gas Distribution and/or Field Service design and/or installation.
• Must have technical discipline with supervisory experience.

Licenses & Certifications:

• Natural Gas Operator Qualifications.
• Valid driver’s license required. Commercial Driver’s License (CDL) or ability to obtain CDL preferred.

ompensation and Benefits:

• Eversource offers a competitive total rewards program. The annual salary range for this position is $115870.00 to $128740.00, plus incentive. Salary is commensurate with your experience. Check out the career site for an overview of benefits.

Working Conditions:

• Must be available to travel between MA and CT.
• Work is conducted in the classroom and outside in varied conditions and terrain, including adverse weather conditions.
• Drives to various field training sites to supervise work, and review or discuss current job requirements.

• Must be available to work emergency restoration assignment as required.

• This position is categorized as safety-sensitive for the purpose of drug testing. Successful applicants shall be subject to a pre-assignment drug test if the individual is currently in a non-safety sensitive position. As an employee in this position the individual shall be subject to random drug testing. A positive drug test will result in disciplinary action.

Mental Aspects :

• Work includes analyzing, planning, organizing, evaluating, and documenting. This role works in an environment that often requires the performance of multiple simultaneous activities. Work also requires the management of interpersonal interactions between diverse personalities in a class and field setting. This role requires willingness to teach and provide instruction to students.

Leadership Behaviors/Competencies:

Set and Communicate Direction and Priorities

• Communicate priorities and goals (company, department, team)
• Show how employee’s work fits in
• Provide business updates, news
• Communicate, communicate, communicate

Build Trusting Relationships

• Role model honesty/integrity in communication and action
• Balance “getting results” with concern for individual needs
• Have honest dialogue with employees; get to know them

Manage and Develop People

• Set realistic performance objectives and expectations
• Give ongoing, honest feedback; coach for success
• Recognize good performance
• Visit crews in the field
• Remove obstacles to day-to-day performance
• Provide tools, information, training

Foster Teamwork and Cross-functional Collaboration

• Encourage cooperation/remove obstacles between work groups/departments
• Encourage collaboration/peers helping peers

Create a Diverse, Inclusive Workforce

• Ask for employee input on work process/practice improvements and before implementing change that will affect them
• Encourage ideas

Lead Change

• Deliver effective, positive communications about change to your team
• Exhibit a “can-do” attitude to successfully implement changes in priorities and work processes
• Respond positively to new demands or circumstances

Focus on the Customer

• Ensure that everyone on the team understands our customer promise and provides superior customer service
• Be a role model for the team on delivering superior customer service

Please submit a resume with your application.

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Worker Type:

Regular

Number of Openings:

2

EEO Statement

Eversource Energy is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, disability status, or protected veteran status.

VEVRRA Federal Contractor

Emergency Response:

Responding to emergency situations to meet customers’ needs is part of every employee’s role. If employed, you will be given an Emergency Restoration assignment. This means you may be called to assist during an emergency outside of your normal responsibilities, work hours and location.