Massachusetts Jobs

Perform a variety of routine teller duties to include processing transactions, identifying basic potential financial needs and, based on that identification, making referrals to the platform area as appropriate. Act in a supervisory capacity behind the teller line as necessary.

Following established policies and procedures, personally performs routine teller duties:

• Process deposits to customer accounts; includes verification of cash, verification of endorsements, and providing customers with receipts

• Cash checks for customers and non-customers

• Process and properly record the sale of monetary instruments (i.e. official bank checks)

• Process foreign currency purchases and sales

• Redeem savings bonds

• Properly file all government-mandated reports related to large cash transactions and the sale of all monetary instruments

• Process various types of loan payments and credit card cash advances

• Assist with providing customers with access to safe deposit area

• Actively engages in the sales process by identifying potential financial needs for customers and non-customers alike and makes appropriate referrals of such leads to the platform staff for follow-up

• Acts in a supervisory capacity as necessary, using increased authority levels, above those of an entry-level teller, to review and approve certain transactions, particularly in the absence of the Teller Manager. May be expected to assume some other Teller Manager-level responsibilities, when necessary, such as functioning as the ATM custodian.

• Other duties as required

Incumbent should be able to adhere to defined policies and procedures but if/when written policy is unclear or there is any uncertainty, the incumbent seeks guidance from their immediate supervisor.

Qualifications:

• Incumbent must be outgoing, have good customer service skills and the ability to work in a fast-paced environment.

• Individual should be a self-starter and be technically literate.

• The ability to communicate information and ideas so others will understand. Must be able to exchange accurate information in these situations

• High school diploma or equivilent required.

• 2+ years of teller experience preferred

• Some supervisory experienced preferred

Working Conditions:

Must be able to remain in a stationary position for long durations of time without a break.

Incumbent must be able to transport items weighing 15 pounds or more.

At Eastern Bank, we pride ourselves on supporting our employees by offering tremendous opportunity for individual growth. As an inclusive company, we work to ensure that our valued employees are treated fairly, recognized for their individuality, and encouraged to reach their fullest potential. These values have earned us a reputation as a great place to work and provide a strong reason why you should consider a career with us. We are proud to offer comprehensive compensation plans and a benefits program called Total Rewards that includes medical, dental, vision, life and disability insurance, retirement, vacation and tuition reimbursement.

Eastern Bank is an Equal Opportunity Employer of women, people of color, LGBTQIA+, religion, national origin, citizenship, neurodivergence, age, Veterans, individuals with disabilities, or any other characteristic protected by law.

At Eastern Bank, we are dedicated to building a diverse, equitable, inclusive and authentic workplace. If you’re excited about this role but your experience doesn’t fully align with every qualification, we still encourage you to apply! You may be just the right candidate for this position or others across the company. Our Recruitment team is waiting to chat with YOU.