Emerson Hospital Supervisor, Patient Access in Concord, Massachusetts
Job Summary: Reporting to the Manager of Patient Access, the Supervisor of Patient Access assists the Associate Director with providing operational oversight and strategic direction to areas related to Patient Access The Supervisor of Patient Access will augment patient, family and physician satisfaction, promote ease of access to Emerson Hospital, while ensuring fiscal responsibility, enhance point of service collections, and oversee the regulatory functions for the department. The PA Supervisor will be responsible for development and implementation of all training materials and training for all areas of Patient Access including refresher, insurance classes and all JACHO training. This position will do staff payroll, employee reviews , and work with management in hiring and disciplinary processes. PA Supervisor shares on call for weekends, and holidays with the management team. Responsible for assuring Patient Experience protocol is followed to provides exceptional customer service.
Education: Bachelor's Degree in Hospital Administration, Business Administration, Finance or related field preferred.
Experience: Requires 5 years experience in healthcare with hospital based registration, billing and revenue cycle, with 3 years of supervisory experience in a hospital environment.
Licensure and/or Certification: None Required
Skills: Medical Terminology Strong Data Entry skills. Effective Communication Skills Knowledge of third party payers Knowledge of Medicare billing practices and regulations Excellent Customer Service Medical Necessity knowledge preferred Insurance verification experience Knowledge of insurance billing practices Computer proficiency Ability to maintain confidential information Point of Service Collection experience Ability to manage and supervise employees