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Making Opportunity Count Inc Shelter Manager in Concord, Massachusetts

About Us: About Us: Making Opportunity Count is a non-profit human services agency dedicated to creating positive change and enhancing the lives of individuals and families in Central Massachusetts. We are committed to fostering community growth, providing essential services, and promoting holistic well-being. Our dynamic team is driven by a shared passion for making a lasting impact. To learn more please visit:

We offer fantastic benefits sure to enhance your work-life balance and overall satisfaction!

For most positions, these benefits will include:

  • Health, Dental, and Vision Insurance

  • Company Paid Life Insurance and Long Term Disability

  • Flexible Spending Account

  • 13 Paid Vacation Days

  • 12 Paid Sick Days

  • 13 Paid Holidays

  • Hybrid Work Opportunities

  • Student Loan Forgiveness Assistance

  • Tuition Remission

  • Pet Insurance

  • Employee Discounts

  • Professional Development Opportunities

  • Immediate 403b Employer Contribution, 100% Vesting on Day One!

    About This Opportunity:

Reporting to the Director of Shelter Operations and serving as a key member of the Senior Management Team, the Shelter Manager will be responsible for overseeing the day-to-day operations of the shelter program, including shelter maintenance. The Shelter Manager is responsible for supporting the day-to-day operation of the shelter. The position provides a professional presence, ensuring that all operations tasks are completed in a manner that is consistent with MOC’s standards of practice.

.Key Responsibilities:

  • The Shelter Manager will cultivate and elevate relationships with partner agencies, vendors, thought partners and community resources; participate in community meetings, events and activities as needed.

  • Develop and implement strategies that will maximize synergies among program areas.

  • Strength in hiring, recruiting, managing, developing, coaching, and retaining individuals, empowering them to elevate their levels of responsibility and performance.

  • The Shelter Manager lead a collaborative environment set with clear, outcome-driven expectations with proactive communication.

  • Work with staff to achieve key performance indicators across all program areas to ensure consistent, high-quality evaluation and goal setting for all employees.

  • Maintain a sense of accountability among team members by driving individual and organization performance standards.

  • The Shelter Manager engaging in both strategic activities as well as taking a hands-on role regarding program execution and administrative issues.

  • Assists with the development, implementation and analysis of the department's outcome measures and data collection processes.

  • Makes certain that all client files and documentation of services are maintained according to quality assurance, grant reporting, and auditing standards.

  • Monitors the health, safety and welfare of clients and department personnel by making certain that program service philosophy, policies, and procedures are followed appropriately.

    • The Shelter Manager provides regular and on-going direct supervision to employees who provide direct services within the department, including delegating tasks, following-up on completion of tasks, coaching, and evaluating performance.
  • Provide weekly updates to the Director of Shelter Services regarding census data, personnel concerns, or any other relevant issues or concerns that may impact the efficient and effective services to clients.

  • As a member of the Management Team, participate in regular leadership meetings, establish, and ensure compliance and quality assurance with operating policies and procedures.

  • Demonstrates success in developing and evaluating program models and selecting and successfully operationalizing innovative programs.

  • Other duties as assigned by the MOC leadership team.

    What You Bring:

  • 5-8 years of experience or comparable combination of education and experience.

  • Preferred knowledge of EOHLC Uniform Shelter Rules & Systems

  • Excellent people skills, specifically customer service skills and a capacity for collaboration and interpersonal relationships.

  • Excellent written and verbal communication skills, including the ability to express technical concepts clearly to both technical and non-technical audiences.

  • Knowledge of software programs specifically, Microsoft Office (Word, Excel, Access, Power Point and Outlook).

  • Familiarity with ETO programming

  • Demonstrated ability to work with diverse community and organizational groups.

  • Ability to follow shelter guidelines on safety, handling emergencies, etc.

  • Well-developed assessment skills and crisis management responses.

  • Experience in shelter, housing, housing stabilization, clinical service, trauma-informed care

  • Experience developing culturally and linguistically diverse programs for individuals and families from diverse socio-economic, racial, cultural, and linguistic backgrounds.

  • Prominent commitment to DEI and ability to lead the cultural competency dialogue and planning over the long term in a sustainable manner.

  • Adaptable in the face of conflict with multiple and changing priorities.

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Work Authorization:

  • Must have unrestricted work authorization to work in the United States

  • Must be 18 years or older.

At Making Opportunity Count, we deeply value our culture and are dedicated to fostering a workplace where everyone feels valued and empowered. This is evident through:

  • Our non-profit Environment: Our values driven work atmosphere focuses on making a meaningful impact in our community. Our shared commitment to service develops a uniquely supportive culture.

  • Championing Diversity, Equity, and Inclusion: We actively promote and celebrate diversity in all forms by embracing diverse perspectives, backgrounds, and experiences while ensuring equitable opportunities for all employees to thrive.

  • Career Advancement: Our employees’ growth is paramount. We offer comprehensive training programs, mentorship, and advancement opportunities to assist employees in the pursuit of their career goals.

We believe in the potential of people and the power of diversity to drive innovation and success. We encourage all applicants to apply, even if you do not meet every listed requirement. Your unique experiences and perspectives are what help us shape the future of Making Opportunity Count.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. People of color, members of Tribal Nations and Native communities, LGBTQ-identified people, gender-nonconforming people, people with disabilities, veterans, and people who speak a language in addition to English are strongly encouraged to apply.