Emerson Hospital Rehab Front Desk Coordinator in Concord, Massachusetts
The Rehab front desk coordinator is responsible for acting as a liaison between the patient/client and the Rehab Network. He/She will handle high call volume as well as direct patient reception and medical and rehabilitation provider communication. Success in this role requires ability to work as a team to prioritize patient care and expectations. Must maintain a calm and professional demeanor as well as ensure efficiency and exemplary patient/customer satisfaction in a busy clinical atmosphere.
Associates degree or medical certification preferred
Exposure to medical terminology preferred
2-3 years’ experience in patient or customer service role
Proven patient/customer service with focus on quality and efficiency
Has demonstrated the ability to multitask in a fast paced environment
Proficient in Microsoft Word/Outlook
Knowledge of Redock strongly preferred
Licensure and/or Certification
Medical terminology preferred
Uses positive language
Excellent customer service skills.
Team oriented, team builder
Comfortable in a busy environment
Ability to change job functions from phone to direct patient contact
Ability to prioritize
Must be able to read, write, and communicate in English.
Computer skills required.
Ability to maintain confidential information.