Job Information
Eliot Community Human Services Office Manager in Concord, Massachusetts
Description
Eliot is committed to employee growth & retention by offering a comprehensive total rewards package including but not limited to:
75% Company Contribution to Medical and Dental Insurance
12 Paid Holidays, 15 to 20 Vacation Days Annually, 12 Sick Days Annually
401(k) Retirement Plan with Employer Match
100% Company-Paid Life & Accidental Death Insurance
100% Company Paid Short & Long-Term Disability Insurance
$3000 Employee Referral Bonus
$3000 Annual Tuition/Professional Development Reimbursement
Opportunities for growth internally within our 100+ programs across Massachusetts
Comprehensive Staff Orientation, Training Programs & Professional Development Assistance
FSA, Dependent Care, transportation reimbursement
Eliot's Outpatient Clinic is seeking an experienced Office Manager. Candidates will have strong administrative skills, excellent communication skills and a commitment to working with a quality team of professionals. Computer literacy and skill in the use of computers and related software applications and office equipment is a must. Our multi-disciplinary team of psychiatrists, psychologists, social workers, mental health counselors and other professionals administer a full range of clinical and support services, resulting in a comprehensive collaborative approach to treatment.
Responsibilities:
Supervise the Administrative Office Specialists and Administrative Assistants, which typically includes recommendations for hiring, firing, performance evaluation, training, work allocation, and problem resolution.
Manage daily administrative operations of the clinic including establishing work priorities; assist in resolving problems related to the day-to-day operations of the unit.
Ensure the accurate and timely flow of data, financial, and insurance benefit information between the client, the clinician, Accounts Receivable, the Business Office and other relevant parties.
Ensure data integrity and maintain quality controls for all data and billing.
Conduct financial interview with clients as required.
Review outstanding client self-pay fee balances, prior authorizations, for resolution.
Establish payment plans with clients as necessary.
Oversee, coordinate, maintain, and/or process payroll time sheets, sick and annual leave documents, travel reimbursements, purchasing documents, and/or employment documents for the staff he/she supervises.
Assist with the development and implementation of reporting procedures as requested; oversee maintenance of clinic records.
Oversee and provide personal computer functions such as scheduled and special reports, correspondence, and database management.
Coordinate space assignments for the clinic and oversee building security, safety, and maintenance.
May participate and/or serve on committees and task forces.
Comply with all statutes and regulations relevant to the maintenance of clinical standards in the Commonwealth, e.g. mandated reporting and duty to warn.
Schedule: Monday-Friday 9am-5pm
Compensation: Salary based on experience
Eliot is committed to identifying and dismantling barriers that prevent people with marginalized racial identities from actualizing their full employment potential, assuming leadership roles, or from fully engaging at all levels in the workplace.
Qualifications
Skills
Required
Management skills: Intermediate
Process Billing: Advanced
Computer Software Skills: Intermediate
Communication Skills: Advanced
Administrative Tasks: Advanced
Education
Required
- High School or better
Licenses & Certifications
Required
- MA Driver's License
Experience
Required
Experience with recruitment, training, disposition, supervision, evaluation, and discipline of support staff.
Experience planning, organization, and control of office staffing levels and patterns.
Experience with integrated management of all fiscal, administrative support, and operational aspects of a centralized administrative office.
2 years: Management expertise in either a medical billing, clinic operations, office management, fiscal services or administration background