Emerson Hospital Customer Service Representative in Concord, Massachusetts
Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.
HS Diploma; college degree preferred.
Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.
Licensure and/or Certification
Working knowledge of the Meditech system.
Excellent communication and correspondence skills.
Excellent customer service skills.
Ability to read, write, and communicate in English.
Strong computer skills.
Ability to maintain confidential information.
Assist with patient meal selection
Work with patients on various diets