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Emerson Hospital Customer Service Representative in Concord, Massachusetts

Job Summary

Reporting to the Customer Service Supervisor, the position handles all inquiries from patients and must be responded to in a courteous and timely manner. Responsible to work with patients on various diets and assist them in a nutritious meal selection.

Minimum Qualifications

  • Education

  • HS Diploma; college degree preferred.

  • Experience

  • Minimum 1 year office/clerical experience in hospital and/or medical business office setting, including professional telephone skills.

  • Licensure and/or Certification

  • N/A

  • Skills

  • Working knowledge of the Meditech system.

  • Excellent communication and correspondence skills.

  • Excellent customer service skills.

  • Ability to read, write, and communicate in English.

  • Strong computer skills.

  • Ability to maintain confidential information.

  • Assist with patient meal selection

  • Work with patients on various diets

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