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Serco Personnel Employment Assistant in Chicopee, Massachusetts

Position Description

If you love engaging in high profile administrative projects, then this position is for you! Serco is hiring a dynamic Personnel Employment Assistant to support the Navy Recruiting Command in Chicopee, MA.

Serco supports the Navy Recruiting Command with recruiting the best quality men and women from the diverse population of our country and focus on the productive outcomes required by executing best business practices and maintaining an effective, motivated, integrated active and reserve recruiting force.

The hourly pay rate for this position is $18.53, plus an additional $4.23/hr for Health and Welfare (H&W).

As a Personnel Employment Assistant, you will:

  • Provide direct support to program administrators by providing administrative services to type, edit, and distribute a wide variety of correspondence under established guidelines and procedures.

  • Prepare personal awards based on an awards template as well as engraving names and command logo on plaques in accordance with standard operating procedures.

  • Answer and direct incoming telephone calls and visitors.

  • Schedule and plan meetings/appointments as required, including conference calls.

  • Liaise with staff members, applicants and the general public on a daily basis.

  • Develop and maintain filing systems for applicant files, general correspondence, forms, reports, minutes, and other materials per direction and procedures.

  • Assist with distribution, photocopying, faxing, mailing, and preparation of routine correspondence and outgoing materials as needed.

  • Coordinate, compile, and maintain data for submission in monthly/quarterly/annual reports.

  • Assist with screening, reviewing and verifying the accuracy of applicant enlistment paperwork and update applicant enlistment documents using secure automated personnel data systems as needed.

  • Organize, collect, analyze, and present statistical information related to the tracking of applicants, goal attainment, and marketing analysis for both officer and enlisted programs.

  • Prepare reports for Program Managers and higher level personnel, describing problems that are recurring or causing significant delays or costs, the corrective actions taken, and the need for additional time or resources needed to meet recruiting objectives.

  • Obtain workload data and track progress in meeting objectives and use of resources via web-based Navy applications and other commercially available web-based programs.


To be successful in this role, you will have:

  • Ability to obtain and maintain a DoD Secret clearance.

  • A High School Diploma or GED (Bachelors degree or Masters degree account for years of experience).

  • 0-2 years of working experience.

  • 10% travel required.

Desired experience and skills:

  • High proficiency in the Microsoft Office 2010 suite of software applications to include Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook,Microsoft Access, Microsoft Visio, and Microsoft SharePoint Workspace.

  • Editing and formatting documents in accordance withSECNAV awards instruction and Navy Correspondence Manual

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco’s 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

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ID 65255

Recruiting Location : Location US-MA-Chicopee

Category Administrative/Clerical

Position Type Full-Time

Security Clearance Secret

Clearance Details Ability to obtain and maintain a Secret clearance

Telework No - Teleworking not available for this position

Campaign LPWBB