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Trinity Health Full Time Sr Network Infrastructure Analyst @ Mercy Medical - Springfield in Chicopee, Massachusetts

Employment Type:Full timeShift:Day Shift


Responsible for the implementation, maintenance and operation of network infrastructure and telecommunications. Network responsibilities include implementing and configuring new core/aggregation/access switches, routers and cable management systems, providing technical work direction to contractors and Technician Infrastructure, and troubleshooting network issues and escalating to vendors’ technical support as required. Network responsibilities also include the operation of IP address management systems and network authentication systems. Telephony responsibilities include assisting vendors in the implementation of new telephone systems, configuring desktop and wireless telephones, providing technical work direction to wiring contractors and/or Technician Infrastructure, configuring automatic call distribution systems, troubleshooting telephony issues and contacting vendors as required, coordinating telephone system upgrades, and implementing new desktop or wireless telephones.


Knows, understands, incorporates and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices and decisions.

Responsible for the implementation, maintenance and operation of network and telephony infrastructure systems.

Works independently on assigned tasks and activities.

Implements project tasks and activities proficiently, ensuring on-time project completions.

Ensures that industry best practices and home office standards are met when infrastructure systems are implemented.

Provides technical input to standards committees, and tests new systems prior to implementation as required.

Provides input to the Manager Infrastructure on capital and operational budgets.

Responds to applicable HEAT issues and escalates as necessary.

Demonstrates safe work practices and attitudes, follows safety rules, works to prevent unsafe conditions and behaviors, and participates in organizational and departmental safety programs.

Maintains positive working relationships with customers, management and peers in keeping with a service-oriented organization.

Maintains a working knowledge of applicable Federal, State and local laws/regulations; the Trinity Health Integrity and Compliance Program and Code of Conduct; as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical and professional behavior.


Associates degree, Bachelor’s degree preferred and a minimum of three (3) to five (5) years of directly related experience with communications infrastructure (network/telephony) equipment and procedures or equivalent combination of education and experience.

Considerable knowledge or three (3) to five (5) of network infrastructure and/or telephony infrastructure with general knowledge in the other.

Strong written and verbal communication skills to effectively interact with end users, technical staff and vendors of differing professional levels and ability to succeed in an environment of competing priorities.

Works well with others on project implementation teams.

Effective and logical troubleshooting skills.

Ability to meet deadlines and set priorities

Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health.

Trinity Health's Commitment to Diversity and Inclusion Trinity Health employs about 133,000 colleagues at dozens of hospitals and hundreds of health centers in 22 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions.Trinity Health's dedication to diversity includes a unified workforce (through training and education, recruitment, retention and development), commitment and accountability, communication, community partnerships, and supplier diversity.