Job Information
Boston College Intern - Facilities and Operations in Chestnut Hill, Massachusetts
Boston College Introduction
Founded in 1863, Boston College is a Jesuit, Catholic university located six miles from downtown Boston with an enrollment of 9,484 full-time undergraduates and 5,250 graduate and professional students. Ranked 35 among national universities, Boston College has 888 full-time and 1,281 FTE faculty, 2,711 non-faculty employees, an operating budget of $1.4 billion, and an endowment in excess of $3.5 billion.
Job Description
Compensation for this position is $600 per week for a maximum duration of 32 total weeks. Start date TBD. End date is 5/31/25.
The Facilities and Operations Intern will assist with the facility and event management of selected varsity sport programs and the execution of their camps and clinics on a secondary basis. The successful candidates' duties will include, but are not limited to, administering and assisting with the set-up and break down of all home contests, camps/clinics and outside facility rentals. Conduct routine opening and closing inspections to ensure the safety and maintenance of these athletic facilities. Serve as the visiting team liaison for selected sports by reviewing, updating and maintaining visiting team guides, website and questionnaires. Communicate with various internal University departments regarding visiting team travel schedules, facility requests and provide onsite coverage for visiting team practices. Assist with the hiring, training, and managing of student facilities and operations staff including scoreboard operators, ball attendants and customer service representatives within the provided budget structure. Serve as the primary event manager for outside group revenue generating special events and camps/clinics.
In addition, the Facilities and Operations Office handles customer service aspects for athletic facilities and events and this role receives inquiries from the public. This position must be customer friendly and be able to answer public questions of all varieties, receive compliments and complaints, and defer to references where appropriate. Issues must be handled in a timely manner. Communication skills are extremely important. Time sensitive projects incorporate game day timelines and ability to react to problems, conflicts and issues that can arise at any time. Weather can influence outdoor events, therefore, this individual must be able to contact a variety of resources in order to make the most appropriate decision based on the information available.
Position also provides on-site assistance during events in response to medical and/or weather emergencies involving student athletes, spectators and guests. The successful candidate will be required on a daily basis to assist in the handling of difficult and/or complex customer problems and complaints both on site during events, via telephone and email.
Essential Functions
Home Game/Event Operations
Facility Management
Visiting Team Liaison
Hire/Train/Manage Student Staff
Primary Event Manager for outside groups' special events, camps/clinics
Position Details:
Department: 011001 - Athletics General
Position: 00014317 - Intern - B.C.Athletic Facilities & Operations
Grade: 00
Rate: $15 per hour/$600per week
Requirements
Bachelor's degree required, Master's degree preferred
At least 2 years of experience/undergraduate involvement in intercollegiate athletics is required, preferably at a NCAA Division I institution.
Event management and/or facility operations experience in the college sports or recreation industry preferred
A strong desire to pursue a career in the field of sport management and/or athletic administration is required.
CPR/AED and First Aid certification
Considerable organizational and supervisory skills required
Strong written and verbal skills with the ability to work with time sensitive projects
Ability to foster and maintain working relationships with other departments in the University and the community
Familiarity with software programs including Microsoft Word, Microsoft Excel, FileMaker Pro, and Adobe Illustrator software.
Requires 1-2 years of facility and/or event management experience in a NCAA athletic department
Requires ability to manage multiple tasks with very strong interpersonal, organizational, verbal and written communication skills
Ability to thrive in a diverse fast paced student-athlete service driven environment in a collegiate setting
Schedule flexibility due to extensive evening and weekend hours including some holiday coverage. Hours dictated directly by the athletic event scheduling from September through May covering competitions and special events.
Ability to foster and maintain working relationships with other departments in the university and the community.
This position will be expected to perform all duties and responsibilities in compliance with all NCAA, ACC and Institutional rules.
Work Conditions/Demands
Evening and weekend work may be required. These demands are primarily centered on athletic competitions.
Holidays and early morning hours are frequently required for various athletic competitions and operational set up of athletic and other events.
Ability to maintain a flexible schedule is required.
The primary working conditions include both an indoor office setting and outdoor event locations. Some medium lifting will be required for event preparation and set up. In most cases, events will occur regardless of weather so exposure to elements is likely.
Interested candidates are highly encouraged to submit a cover letter with their application.
Closing Statement
Boston College offers a broad and competitive range of benefits depending on your job classification eligibility:
Tuition remission for Employees
Tuition remission for Spouses and Children who meet eligibility requirements
Generous Medical, Dental, and Vision Insurance
Low-Cost Life Insurance
Eligibility for both University-Funded 401k and Employer-Sponsored 403b Retirement Plans
Paid Holidays Annually
Generous Sick and Vacation Pay
Additional benefits can be found on https://www.bc.edu/employeehandbook
Boston College conducts pre-employment background checks as part of the hiring process.
Boston College is an affirmative action, equal opportunity employer. In concert with our Jesuit, Catholic mission, Boston College is dedicated to the goal of building a culturally diverse and pluralistic faculty and staff committed to teaching and working in a multicultural environment and strongly encourages applications for women, minorities, individuals with disabilities, and covered veterans. To learn more about how BC supports diversity and inclusion throughout the university please visit the Office for Institutional Diversity at https://www.bc.edu/diversity .
Boston College's Notice of Nondiscrimination can be viewed at https://www.bc.edu/nondiscrimination .