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USALLIANCE Financial Real Estate Collection Specialist in Chelmsford, Massachusetts

Responsible for the control, documentation, resolution and follow up of various delinquent consumer and mortgage loans.

  • Responsible for contacting members to determine the reason for past-due accounts.

  • Identify loans headed for early delinquency and work with member to avoid further decline.

  • Follow up with correspondence or calls on delinquent/charged off loan accounts until resolution, recommend actions to be taken.

  • Document all work (i.e., phone calls, promises to pay, updates, requests in our system, the day the action occurs.

  • Maintain accurate records on all accounts. Ensure that future follow‑updates are maintained on all accounts.

  • Provide maximum coverage of their delinquent queue assignment and guarantee that there are no accounts with follow up dates that have passed.

  • Work out and negotiate payment plans with clients when necessary.

  • Handle all steps of the REO process from foreclosure to remarketing to sale.

  • Provide back-up support for all the following with Fannie Mae, FHLB, Freddie Mac and Mortgage Insurance Companies:

  • Delinquency Reporting

  • Modification Processing

  • Short Sale and Deed-in-Lieu Processing

  • Forbearance and Payment Plan Origination

  • Timely filing of reimbursements for all expenditures on delinquent loans

  • Obtain and provide supporting documentation for the evaluation of Delinquent Accounts for Potential Modifications

  • Obtain and provide supporting documentation for the determination of loans recommended for short sale or deed-in-lieu.


  • Real Estate collections experience required

  • Knowledge of state and agency foreclosure/collection requirements is a plus

  • Maintain key performance metrics at required levels

  • Maintain delinquency at prescribed levels

  • Complete phone calls to meet required metric standards

  • Ability to make appropriate decisions related to moving forward with foreclosure and acceptable payment arrangements

  • Ability to make recommendations to management on unique collections cases

  • Ability to skip trace an account

  • Knowledge of Excel, Microsoft Access and other reporting systems

  • Ability to work independently to meet deadlines with excellent follow through skills

  • Excellent verbal and written communication skills


Work Culture & Benefits

  • Medical, Dental and Vision and Life Insurance

  • 401(k) Savings Plan with Full Employer Match Up to 6%

  • 3 Weeks PTO + 5 Sick days + your Birthday!

  • Flexible Spending Accounts for Health & Dependent Care Expenses

  • Generous Incentive/Bonus Plan

  • Wellness/Gym Membership Reimbursement

  • Collaborative & Dynamic Co-workers

  • Fun location with GYM, subsidized cafeteria, walking and bike trail, game room, fire pit & more!

  • Innovative & Relevant Technology Resources

  • Career Planning

USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.