USALLIANCE Financial Real Estate Collection Specialist in Chelmsford, Massachusetts
Responsible for the control, documentation, resolution and follow up of various delinquent consumer and mortgage loans.
Responsible for contacting members to determine the reason for past-due accounts.
Identify loans headed for early delinquency and work with member to avoid further decline.
Follow up with correspondence or calls on delinquent/charged off loan accounts until resolution, recommend actions to be taken.
Document all work (i.e., phone calls, promises to pay, updates, requests in our system, the day the action occurs.
Maintain accurate records on all accounts. Ensure that future follow‑updates are maintained on all accounts.
Provide maximum coverage of their delinquent queue assignment and guarantee that there are no accounts with follow up dates that have passed.
Work out and negotiate payment plans with clients when necessary.
Handle all steps of the REO process from foreclosure to remarketing to sale.
Provide back-up support for all the following with Fannie Mae, FHLB, Freddie Mac and Mortgage Insurance Companies:
Short Sale and Deed-in-Lieu Processing
Forbearance and Payment Plan Origination
Timely filing of reimbursements for all expenditures on delinquent loans
Obtain and provide supporting documentation for the evaluation of Delinquent Accounts for Potential Modifications
Obtain and provide supporting documentation for the determination of loans recommended for short sale or deed-in-lieu.
Real Estate collections experience required
Knowledge of state and agency foreclosure/collection requirements is a plus
Maintain key performance metrics at required levels
Maintain delinquency at prescribed levels
Complete phone calls to meet required metric standards
Ability to make appropriate decisions related to moving forward with foreclosure and acceptable payment arrangements
Ability to make recommendations to management on unique collections cases
Ability to skip trace an account
Knowledge of Excel, Microsoft Access and other reporting systems
Ability to work independently to meet deadlines with excellent follow through skills
Excellent verbal and written communication skills
Work Culture & Benefits
Medical, Dental and Vision and Life Insurance
401(k) Savings Plan with Full Employer Match Up to 6%
3 Weeks PTO + 5 Sick days + your Birthday!
Flexible Spending Accounts for Health & Dependent Care Expenses
Generous Incentive/Bonus Plan
Wellness/Gym Membership Reimbursement
Collaborative & Dynamic Co-workers
Fun location with GYM, subsidized cafeteria, walking and bike trail, game room, fire pit & more!
Innovative & Relevant Technology Resources
USALLIANCE Federal Credit Union, as an Equal Opportunity Employer, values and supports the diverse cultures, perspectives, skills and experiences within our workforce.