Massachusetts Jobs

Category/Area of Expertise: Retail Operations

Job Requisition: 380976externalUSA-MA-Chelmsford

Address: USA-MA-Chelmsford-66, 2 Drum Hill Rd

Store Code: Store 08191 Customer Service (7242958)

Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested.

PRIMARY PURPOSE

Service Leaders act as day-to-day leads within the Hannaford To Go department. With support for and from the Hannaford To Go Supervisor, Service Leaders ensure the department operates efficiently and provides an exceptional customer experience. Service Leaders give direction to Expeditors and Shoppers while also operating, hands on, within those roles as needed. As a leader, Service Leaders role model the

service excellence we expect of all our associates. Through direction and attention to operational detail, a Service Leader ensures customers receive an exceptional experience during every Hannaford To Go transaction. As a Hannaford To Go Service Leader, no two days are ever the same, but a typical day includes

the following:

• Lead the Hannaford To Go Department operations in accordance with established department

standard practices, in the absence of the Hannaford To Go Supervisor.

• Support excellent customer service and goodwill by role modeling and providing high standards in

customer service and sales building.

• Support that department conditions involving appearance, safety, sanitation, and food safety are maintained at the highest level.

• Use good judgement in the delegation, assignment, and follow up required for the efficient performance of the department.

• Provide real time teaching on Shopping or Expediting process issues.

• Reports any issues or concerns relative to associate performance or behavior to the Assistant Store Manager.

• Assist in training and developing associates to meet department needs.

• Maintain solid communication in the department and with store management.

• Observe and follow all company policies, established standard practices and legal requirements.

• Perform all other duties and projects as assigned.

DUTIES AND RESPONSIBILITIES

• Observe and follow all company policies and established procedures.

• Maintain a neat, well-groomed personal appearance.

• Ensure that return-to-stock items are handled in a prompt and orderly manner with the most

immediate attention given to refrigerated and other perishable items.

• Support and comply with all company safety standards.

• Communicate any needed equipment repairs or maintenance work needed.

• Keep work area free from debris and safety hazards.

• Be knowledgeable in and able to recognize and differentiate between the various types of

produce merchandise carried in the store, including differences between varieties of similar

classes of products (e.g., apples, lettuces, etc.).

• Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of-sale terminal.

• Secure registers, Mobile Point of Sale Equipment, Shopping Devices when leaving it unattended;

protect company assets at all times.

• Perform all other duties as assigned.

QUALIFICATIONS

• Effective communication and customer service skills.

• Must meet minimum age requirements to perform specific job functions.

• Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job.

• Demonstrated ability to perform the technical requirements for the Hannaford To Go Service.

• A high school graduate or equivalent preferred.

• Retail customer service experience preferred.

• Understanding of store operations preferred.

• Ability to lead and direct others.

• Strong problem-solving skills.

Physical Requirements

We care about our associates, so we want to be clear on some of the physical requirements of this role.

• Perform repetitive hand and arm motions while standing/walking during the majority of the shift.

• Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently and 50

pounds on occasion.

• Push or pull up to 75 pounds on occasion.

• Work in and out of inclement weather when necessary.

• Gather up to five shopping carts and push them to designated areas.

• Be able to handle a variety of substances associated with cleaning materials, packaging

materials, fresh fruits, vegetables, shellfish, house plants/flowers and household cleaners.

• Have sufficient visual acuity to read the shopping device display screen as well as check

identification cards, checks, invoices, and other written documents.

Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.