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Kohl's Full-Time Store Support Lead in Chelmsford, Massachusetts

At Kohl’s our strategy is to become the most trusted retailer of choice for the active and casual lifestyle. Be part of a team culture that values diversity and inclusion, works hard to help each other succeed, and celebrates each other's wins to deliver a best-in-class experience to our customers. About the Role In this role, you will efficiently and effectively support the executive team and associates in the administrative and operational functions of the store. You will use the latest technology to support store functions and ensure day to day communication is directed appropriately.

Key Accountabilities

Support Sales, Hospitality, Operations, People and Conversion through our Shop C3 Program. Drive sales

  • Drive sales by providing an inspiring environment that motivates customers to add to their basket

  • Build trust to solve the customer shopping needs

  • Leverage omni channel offerings to deliver a frictionless customer experience

  • Accurately deliver on our operational processes, BOPUS, BOSS, MLS, SFS

  • Build rapport and make a genuine connection with the customer

  • Acknowledge and assist customers through our company programs

  • Complete transactions accurately and efficiently while engaging customers

  • Courteous and responsive to requests and questions

  • Answer questions quickly and accurately

  • Support and effectively resolve store associate and administrative needs through:

  • Timely execution of store payroll, scheduling, cash office, and supply orders.

  • Demonstrate Digitally Savvy behaviors through effective use of company tools and technology to plan, communicate and share information with team members.

  • Organizes, supports and processes all steps in the associate lifecycle.

  • Responsible for maintaining and resolving in store technology resources and tools.

  • Evaluates and assesses workforce needs, able to lead work efforts, and direct team members.

  • Communicate and guide store issues through resolution.

  • Responsible for maintaining and resolving in store technology resources and tools.

  • Follow company best practices and standards.

  • Assist store executive team with onboarding and orienting new associates and supports continued training.

  • Support store as needed with additional workload.

Essential Functions

The requirements listed below are representative of functions an associate will be required to perform and the associate may be required to perform additional functions. The company may revise this job description from time to time. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions, absent undue hardship.

  • Ability to perform the Key Accountabilities

  • Ability to maintain prompt and regular attendance as set by the company.

  • Ability to comply with dress code requirements.

  • Ability to learn and comply with all company policies, procedures, standards and guidelines.

  • Ability to receive, understand and proactively respond to direction from supervisors/managers and other company personnel.

  • Ability to work as part of a team and interact effectively with others.

  • Ability to work in a fast paced environment and accomplish multiple tasks within established timeframes.

  • Ability to satisfactorily complete company training programs.

  • Basic math and reading skills, legible handwriting, and basic computer operation.

  • Ability to operate and communicate on multiple frequency devices, handheld scanners, and other technology equipment as directed.

  • Availability to work days, nights, and weekends.

  • Perform work in accordance with the Physical Requirements section.

Physical Requirements

  • Must be able to lift up to 50 lbs. frequently and occasionally over 50 lbs. with a two person lift.

  • Ability to climb, squat, stoop, kneel, crouch, bend, twist, reach, lift, grasp, push and pull on a frequent basis.

  • Ability to stand and/walk for the duration of a scheduled shift (at least 8 hours).

  • Ability to visually verify information and locate and inspect merchandise.

  • Ability to wear a face mask or covering and other personal protective equipment.

  • Ability to withstand exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to curbside, truck unload, etc.

Preferred Qualifications

  • Professional administrative/office support experience

  • Client facing Retail or Service Industry experience

  • Knowledge and skills in the use of industry-standard computer application software

  • Excellent written and verbal communication skills with the ability to influence in a clear and concise manner

  • Naturally curious; desire to learn

  • Commitment to valuing diversity and contributing to an inclusive work environment

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