Chatham Bars Inn Concierge in Chatham, Massachusetts
The position of Concierge includes but is not limited to ensuring that the needs and requests of hotel guests are met, and that each guest has a memorable stay. Full-Time, Year Round Adhering to and practicing the Chatham Bars Inn Service Standards which include, Leading Hotels of the World, Forbes, and AAA Standards. Meet and exceed the guests? expectations by being attentive to their needs, pay attention to what they are asking for, and work hard to make their experience the best it can be by delivering in a timely fashion. This also means listening to what is not said as that is where we can capture opportunities to exceed expectations. Assist guests with locating suitable dining, entertainment, boating, and travel accommodations both inside and outside the resort. Manage appointments and reservation requests for various dining and recreational activities. Maintain a professional appearance and friendly attitude toward guests, other employees and management staff. Conduct themselves in a professional manner at all times to reflect the high standards of the company. REQUIREMENTS A minimum of one year experience as concierge or related field in a luxury environment is preferred Superior customer service skills- genuinely enjoys working with people Excellent written and verbal skills Having strong organizational skills is necessary Have thorough knowledge of Chatham, Cape Cod, and the Islands (includes main roads, dining options, historical and special attractions, scenic areas, and transportation) Must be able to multi-task in a busy environment, one where interruptions are expected Problem solving abilities and being able to do so to the satisfaction of the guest is necessary Must be able to sit and stand for long periods of time Works well under pressure Must be able to work weekends and holidays Must be flexible with work schedule Fluency in English is necessary, ability to speak additional languages is desired but not required Nature of Employment: This position is at-will. Employment with the Company is voluntarily entered into and you may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Similarly, the Company may terminate the employment relationship at any time, with or without notice and for any reason or no reason. Job Offers are contingent upon successfully passing the background check and completing the Form I9.