Job Information
The Overlook Concierge, Health Center in Charlton, Massachusetts
Job Description
Position Title: Concierge
FLSA STATUS: Non-exempt
REPORTS TO: Manager of Concierge and Admission Services
SUPERVISES: N/A
DEPARTMENT: OMHC
COMPANY: MHS/The Overlook – Charlton Campus
POSITION SUMMARY:
Act as Front Desk Concierge for residents and guests according to established policies and procedures, and as directed by supervisor.
PRINCIPLE DUTIES/ESSENTIAL FUNCTIONS :
The Overlook Receptionist / Concierge will be responsible for answering incoming calls, greeting visitors, responding to resident's requests, monitoring residents' emergency response system, and performing other support duties as directed.
Answer multiline telephone system and direct calls to the appropriate location.
Greet visitors in a polite and professional manner and check in guests at the front desk.
Assist residents with any issues and / or problems and direct them to the appropriate departments for resolution.
Give directions and information to guests, visitors, vendors and others as needed.
Assist with clerical and / or other duties as assigned by supervisor.
Keep work areas neat and clean throughout the day, and shut down office equipment before leaving.
Maintain strict confidentiality of all resident information at all times.
Responsible for the distribution of all incoming mail into the Skilled Nursing Facility for employees and residents.
Possess and deliver excellent interpersonal skills, including the ability to effectively communicate at all levels.
Possess basic computer skills including knowledge of Microsoft Office Word, Excel, email and the Internet
Knowledge of multiline telephone systems required, familiarity with common office equipment and practices, should have a cheerful personality, a genuine desire to help people, and the ability to work well with others.
Possess the ability to deal tactfully with personnel, residents, family members and other guests, visitors and the general public.
Other duties as assigned by the Manager of Concierge and Admission Services.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
High school diploma or equivalent - required
Must possess excellent interpersonal skills, including the ability to effectively communicate at all levels
PHYSICAL REQUIREMENTS/WORKING CONDITIONS :
Primary work will be performed in doors in an office-like setting, may be exposed to the elements (heat, cold, rain, snow); walking and standing frequently; occasional lifting of up to 25 pounds. Possible exposure to unpleasant odors, infection, diseases and Bloodborne pathogens. Interaction with residents and guest who are ill, confused, upset and or emotional during interactions.
COMMUNITY OVERVIEW:
The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.
The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.
The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.
THE OVERLOOK WAY:
All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."
Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally
Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it
Compassion: understanding and empathy for others
Creativity/Innovation: thinking wildly, planning accordingly
Grace: putting people at ease, without compromising performance or outcomes
JUST SOME OF OUR BENEFITS AND PERKS:
Solid Track Record of Promoting
Team Members from within
Plenty of Free Parking
Free Daily Lunch on
Campus
Vacation, Sick, Holiday Time + Floating Holidays
Travel Reimbursement
Professional Development
Flexible Spending and Health Reimbursement Accounts
Employee Assistance Programs
Tuition Reimbursement
Short + Long Term Disability, Life Insurance
Medical, Dental, and Vision Insurance
Access to Fitness Center, Pool, and Onsite Massages
In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.
COMMUNITY OVERVIEW:
The Overlook is a non-profit organization operating since 1911 and offering a full continuum of care and services for older adults in MA. The organization embraces its rich history and heritage, owning and managing 218 Independent Living Apartment Homes and Cottages, 28 Enhanced Care Private Suites, a 14- Suite Assisted Living Memory Care neighborhood, 27-unit Short-term Post-Acute Rehabilitation, 112-bed Long Term Care Skilled Nursing, as well as Home Health, Hospice, Palliative Care, Private Duty and Care Management divisions.
The Overlook and its 3 subsidiaries are based in Charlton, MA, with satellite home health and hospice offices across the state. The organization employs approximately 600 talented and compassionate Team Members and serves 1,500+ Residents/Patients.
The Overlook has a Vision to design a mixed-use Community beyond its singular function as a Retirement Community, a pedestrian-friendly, walkable "Village Center" environment, with select retailers, restaurants featuring fresh, locally sourced food, a brewery, a large banquet, and events center, enriching programs, health and wellness-focused on mind, body and spirit, and more. The Overlook’s bucolic setting on 450 acres of beautiful New England countryside, 16 miles of nature trails, a dog park, and a wealth of amenities offer limitless possibilities in helping us reposition our Campus.
THE OVERLOOK WAY:
All Team Members of The Overlook must embrace and commit to conducting themselves at all times in support of our 28 Guiding Principles, Culture of Excellence, and core values, which form the foundation of our unique culture. The Overlook strives to exceed expectations, inspire and "Do what's best for those we serve."
Integrity: saying what you mean, meaning what you say (in action and words), even if it hurts you personally or professionally
Respect for Individual Choice: empowering and supporting others in their Self-determination for health and well-being, as they define it
Compassion: understanding and empathy for others
Creativity/Innovation: thinking wildly, planning accordingly
Grace: putting people at ease, without compromising performance or outcomes
JUST SOME OF OUR BENEFITS AND PERKS:
Solid Track Record of Promoting
Team Members from within
Plenty of Free Parking
Free Daily Lunch on
Campus
Vacation, Sick, Holiday Time + Floating Holidays
Travel Reimbursement
Professional Development
Flexible Spending and Health Reimbursement Accounts
Employee Assistance Programs
Tuition Reimbursement
Short + Long Term Disability, Life Insurance
Medical, Dental, and Vision Insurance
Access to Fitness Center, Pool, and Onsite Massages
In compliance with the Americans with Disabilities Act, The Overlook will provide reasonable accommodations to qualified individuals with disabilities and encourages prospective Team Members and incumbents to discuss potential accommodations with the employer. The Overlook is strongly committed to diversity and a workplace environment that respects, appreciates, and values employee differences and similarities. By providing and supporting a work culture that fosters and builds upon diversity and its strengths, The Overlook will better serve our communities. The Overlook is an employment-at-will organization and an equal opportunity employer committed to maintaining a work and learning environment free from discrimination on the basis of sex, race, color, religion, national origin, pregnancy, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, The Overlook prohibits retaliation against an applicant or employee because he or she has engaged in protected activity under the statutes prohibiting discrimination in the workplace.
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