Berkshire East Resort Server in Charlemont, Massachusetts
Charlemont, MA, USA $6.15 hour plus tips Hourly Part Time Free use of the facility, food & merchandise discounts, friends & family Vouchers Job Summary Competitive pay and great mountain benefits. Apply now and get the chance to work in a busy, high energy environment this Summer Sell food and beverage items for guests visiting the adventure area: outside and in restaurant. Essential Duties and Responsibilities Promote a positive interaction and experience with dining guests. Assist guests in the selection and purchase of food & beverages. Know basic ingredients and how the food is prepared. Know all of the menu items including pricing and availability. Know all discounts, special pricing, or other daily promotions. Inform kitchen of any known food allergy concerns. Take food and beverage orders and process them in POS system. Check patron's ID's to ensure their age for consumption of alcohol. Communicate with kitchen and bar to assure accuracy of orders. Communicate with guests on delays or shortages. Deliver food and beverages to tables, both indoor and outdoor. Ensure guests have complete satisfaction in their dining experience. Handle customer complaints in a professional and diplomatic way. Verify that each guest has paid the correct price for their purchase. Process cash and credit card transactions accurately & efficiently. Manage the till, count start cash and prepare nightly deposit bags. Complete sales reports and accounting forms for back office. Collect dirty dishes, clear and reset tables as guests leave. Maintain counters, floor and food service area clean and sanitary. Serve at special resort events, large gatherings or weddings. Perform other tasks as assigned by manager. Minimum Qualifications (Knowledge, Skills, Abilities) Skilled in providing excellent customer service. Working knowledge of computers or POS software programs. Able to count cash and perform simple mathematical functions. Able to work well under fast paced and busy circumstances. Neat and professional appearance. Portray a positive company image. Cashier or server experience preferred but not required. High energy and stamina required. Able to identify and perform other tasks during non-busy times. Core Competencies Communication: Communicate ideas effectively and actively listen. Friendly Service: Treat people courteously and respond in a helpful manner. Teamwork: Interact with team members effectively put company goals first. Physical Demands This is a physically demanding position. Must be able to lift up to 50 pounds, Must be able to climb stairs, lift, reach & carry items repetitively. Must be able to stand and walk for long periods of time. Requirements: Shift Requirements: Hours may include late afternoon and evening shifts. Frequent weekend and holiday shifts. May work off-site for special events (i.e. Warfield House weddings). Age Requirements: Applicants must be at least age 18.