Massachusetts Jobs

Description

Job Summary:

We are on the lookout for a skilled Windows POS Device Technician/Engineer to join our team at the Boston Support Center. The ideal candidate will possess extensive technical expertise in managing, configuring, and troubleshooting Windows-based point-of-sale (POS) devices. If you have a strong background in Windows 10 LTSC and LTSB, Windows 11, and are experienced in device imaging and configuration management, we want to hear from you!

WKey Responsibilities:

• Manage and maintain the fleet of Windows-based POS devices across multiple locations.

• Create, test, and deploy secure Windows images for POS devices.

• Optimize Windows settings for improved performance and security related to POS applications.

• Troubleshoot and resolve Windows-related issues on POS devices promptly.

• Evaluate and remediate Windows security vulnerabilities from periodic scans.

• Develop and maintain detailed documentation for POS device configurations and processes.

• Collaborate closely with IT and operations teams to ensure the reliability and performance of POS devices.

• Manage and enhance the wireless functionality for Windows tablets.

  Requirements

eRequired Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).

• 5+ years of experience managing Windows-based systems, preferably within a POS environment.

• Strong knowledge of Windows operating systems, particularly in enterprise settings.

• Experience with imaging and deployment tools associated with Windows.

• Familiarity with Group Policy; knowledge of Active Directory is not required as we do not use it in our POS terminals.

• Proficiency with remote management and monitoring tools.

• Experience with Windows Embedded Shell and the Windows DISM tool.

  Preferred Qualifications:

• Microsoft certifications such as MCSA or MCSE are a plus.

• Experience with POS software and hardware systems.

• Knowledge of IT operations in retail and/or hospitality environments.

• Familiarity with networking concepts and troubleshooting methodologies.

• Prior experience managing Windows tablets and their wireless functionalities.

aKey Skills:

• Windows OS Administration

• System Imaging and Deployment

• Configuration Management

• Troubleshooting and Problem-Solving

• Technical Documentation

• Strong Communication Skills

  Technology Doesn't Change the World, People Do.®

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