Job Information
The Salvation Army Regional Social Services Case Manager in Canton, Massachusetts
Overview
The Salvation Army’s Divisional Headquarters is hiring(2) Regional Social Services Case Managersand offers excellent benefit package to eligible employees including:
Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
Employer funded Pension Plan (company contributions begin after 1 year of employment)
Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
Flexible Spending Accounts
Eligibility for the Federal Government’s Public Student Loan Forgiveness Program
Most importantly – a job with a good purpose!
Location : (1) Western MA, (1) Merrimac Valley
Pay Range : $75,000 to $82,000 per year
The Social Ministries Regional Case Manager is responsible for the supervision and management of overall casework services offered to families through the Social Ministries programs at identified Corps or social services/ministries site. The Social Ministries Regional Coordinator will work with the Divisional Social Ministries Director and collaborate with The ASSD and Divisional Pathway of Hope Coordinator to support the implementation of the program’s objectives including training of Corps staff involved in Case Management, collection of data, and reporting on outcomes.
The principal function is to provide supervision to support the direct service, community resource development, and casework consultation to ensure the full implementation of Social Ministries, Strength Based programming and the Pathway of Hope model within the assigned Cluster. This job description is not all inclusive. It is intended to identify the essential duties of the position. Other duties, responsibilities and tasks may be assigned.
Education Requirements
Master’s degree in human service area: prefer LSW from an accredited college or university
Prefer LCSW, LCP, or LCPC
Work Experience
Minimum of four years of experience in the supervision of comparable social service programs that offer multi-faceted casework interventions designed to address the needs of families utilizing strengths-based approach.
QUALIFICATIONS
Experience and/or strong interest in community outreach, organization, and community capacity development.
Must have an interest and ability to work with people and clients of diverse racial, ethnic, and socio-economic backgrounds in a sensitive and culturally appropriate manner.
Ability to collaborate on complex social issues within families and communities.
Ability to speak and understand English in a manner that is sufficient for effective communication with supervisors, employees, beneficiaries, and customers.
Demonstrated capacity to teach adults.
Familiarity with Salvation Army policies and procedures.
Excellent oral and written communication skills.
Travel, including overnight and weekends, will be required occasionally.
Duties and Responsibilities
Supervision of Case Management/Social Services within the Clusters
Provide ongoing supervision and administrative oversight for up to (15) Social Service Expansion Initiative Corps in the implementation of Social Ministry.
Provide direct case consultation and technical assistance to caseworkers and interns, as requested.
Plan, coordinate and facilitate monthly caseworker meetings.
Meet with Corps staff and officers monthly to offer support and information regarding community linkages, programmatic requirements including intake processes, intervention strategies and collection of data needed to meet program reporting requirements.
Assist in recruiting, interviewing, and training of new employees directly involved in Emergency Assistance in conjunction with the Divisional Social Ministries Director and the local Commanding Officer.
Provide casework orientation and training for new caseworkers or interns.
Attend inter-agency meetings and participate in local networks, as appropriate with local staff.
Assist with special events and seasonal programs, as requested.
Program Implementation
Ensure quality of Social Services planning and implementation by participation with planning and program development at sites.
Ensure consistent communication by participating in weekly, biweekly, or monthly conference calls with the Divisional Corps case workers, Commanding Officers, and Divisional Social Services/Ministries Director.
Ensure consistent internal communication and understanding of program developments by sharing electronic and hard copies of updated information with Divisional staff and Corps. Additionally, prepare bi-monthly reports on the Social Ministries progress and status for the Divisional Social Services/Ministries Director.
Ensure quality of local data and reporting of information that will support national and territorial POH program outcomes.
Ensure relevance and consistency of Social Ministries by collaborating with the Advancement Department and Divisional Social Services/Ministries Director with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to casework within social ministries.
Ensure relevance of The Salvation Army Social Ministries approach to funders by keeping current on program funding resources, both public and private, and assist Divisional Social Services/Ministries Director to support local leadership in securing additional localized funding.
Assist scaling of Social Services Expansion Initiative and learning agenda by collaborating with the Director of Advancement and/or Liaison, the Divisional Social Services/Ministries Director, and other organizations for the purposes of further development of the Social Ministries model and support kindred projects, as requested and/or assigned.
Social Services Program Evaluation and Outcomes Measurements
Ensure the accuracy of data entry into the social services database as well as the specific Social Ministries databases.
Oversee annual evaluations/outcomes measurement for cluster(s) of Corps and complete summary/review report to Divisional Social Services/Ministries Director.
Report any SSEI implementation challenges and work with the Divisional Social Services/Ministries Director to develop an action plan to address program development needs.
Maintain a SSEI database which consolidates program data across cluster(s) of Corps, and updating information as needed, in conjunction with POH and Servicepoint.
Collaborate with the Emergency Disaster Services and assist the Divisional Social Services/Ministries Director with the development of a program specific social ministries implementation plan as requested and/or assigned.
Serve on the program committees of the Greater Boston Advisory Board related to case management, emergency assistance and building sufficiency, as requested, or appointed.
Education and Training
Conduct training sessions that support the initial implementation phase and ongoing training requirements for the social Ministries department in relation to the Social Services Expansion Initiative.
Plan, conduct and/or participate in POH workshops and other training events at the divisional, or local level, as requested and/or assigned.
Maintain a Social Ministries trained personnel database, updating all information bi-annually following Program evaluation (or reviews) of each unit
Assume responsibility to plan, conduct and/or participate in other social service workshops and other staff training events at the divisional or local level, as requested and/or assigned. Will need to be KeepSAfe certified.
Provide guidance and promote the spiritual dimension of Salvation Army social services/ministries programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services/ministries in contemporary settings.
Provide supervision for social work student interns, as requested and/or assigned.
Program evaluation and certification
Complete bi-annual random record reviews and annual reviews of compliance with standards in order to assure for program evaluation/certification requirements. This position will be a member of the Social Ministries Annual Command Review meeting.
Supervisory Responsibility
Encourage, motivate, and support staff and Corps/Corps Clusters throughout the local area for the purposes of serving those targeted individuals and families through Social Ministries and its designed outcomes.
Physical Requirements
The physical requirements described here are representative of those that must be met by an employee to successfully perform the duties of this job. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability. The Salvation Army is committed to providing reasonable accommodation for qualified job applicants, job candidates, and employees with disabilities to ensure they enjoy equal access to all employment opportunities and benefits of employment as required by the Americans with Disabilities Act. EEO is the Law.
The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.
Job LocationsUS-MA-Canton
Job ID 2024-12697
Category Social Services
Type Regular Full-Time