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Harvard University Technology Support Services St in Cambridge, Massachusetts

56415BRAuto req ID:56415BRJob Code:403011 Receptionist Location:USA - MA - Cambridge Business Title:Technology Support Services Staff AssistantSub-Unit:------------ Salary Grade ( :048Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

High school graduate or equivalent preferred, and no previous experience required.

Additional Qualifications and Skills:

We are looking for people who are/have:

  • General business experience preferred

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)

  • Dependable, flexible, and comfortable in a fast-paced environment.

  • Interpersonal communication skills with dedication to providing a high level customer service

  • The ability to organize and coordinate workload independently among constant deadlines and shifting priorities

Additional Information:

No prior scheduling or queue management experience required. Expert training and mentoring will be provided by the Information Technology Services (ITS) team.

We regret that Harvard Law School is unable to provide visa sponsorship for staff positions.

All offers to be made by HLS Human Resources.

Be a part of excellence and leadership in legal education and scholarship at Harvard Law School. We are a community of talented people from diverse backgrounds, lived experiences, and perspectives, dedicated to advancing the cause of justice all over the world. We value our differences and our diversity as a source of strength. We are committed to developing and inspiring our students and our workforce. Whoever you are, whatever you do, however you do it, Harvard Law School ( is a place where you can thrive.

Department:ITS-Tech Support ServicesPre-Employment Screening:Criminal, IdentitySchedule:35 hours; Monday-Friday, 7 hour workdayJob Function:General Administration Job-Specific Responsibilities:

As Technology Support Services Staff Assistant, you will:

  • Review incoming tickets, monitor for priorities and tickets that need to be reassigned to other groups

  • Work with the Manager of TSS to develop work schedules by allocating employees in shifts and positions

  • Assist in the management of classroom and event scheduling, reporting scheduling issues around support classrooms, events, and staffing assignments to manager

  • Contribute to Knowledge Base documents

  • Organize and inventory equipment, and assist with ordering supplies and materials

  • May prepare or distribute print or electronic materials or signage

School/Unit:Harvard Law School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Physical Requirements:

Must be able to individually lift, move and install computer and audio/visual equipment up to 50lbs, and periodically up to 100 lbs. with the assistance of others.

Working Conditions:

This position is located on campus.

Job Summary:

Reporting to the Manager of Technology Support Services, the Staff Assistant is an integral member of the ITS Services Department, handling queue management, scheduling and administrative tasks to ensure smooth and efficient daily IT operations. May be assigned to work independently or as part of a team under the guidance and direction of the Manager.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.